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- Tasks: Keep vending machines stocked and clean while providing top-notch customer service.
- Company: Join Selecta, Europe's leading provider of self-serve coffee and snacks.
- Benefits: Enjoy 25 days holiday, flexible hours, and a supportive team environment.
- Why this job: Be the friendly face that keeps our machines running smoothly and customers happy.
- Qualifications: Customer service skills and a willingness to learn are essential.
- Other info: Great opportunity for career growth in a dynamic, diverse workplace.
The predicted salary is between 24000 - 36000 £ per year.
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Relief Merchandiser/Service Operator to join our team and ensure a high level of customer service providing full and hygienically clean machines which are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, whilst being a friendly point of contact on site for clients during your visits.
About Selecta: Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.
Responsibilities:
- To ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time.
- To complete all the relevant stock and cash controls across the machine base and on the company vans.
- To fix occasional faults on machines e.g. cup jams, blocked mixing bowls etc. and report all machine faults to the Service Desk.
- To report all accidents, unfit foods and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs.
- To provide training to new starters and team members who require upskilling, to ensure a high-quality service for customers.
- To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner.
- To complete regular audits and quality checks on Retail Merchandisers' machines as instructed by your Area Retail Manager.
- To share any necessary follow up actions with the Retail Merchandiser and your Area Manager.
- To report any machines that are below Automatic Vending Association hygiene standards to your Area Manager.
Requirements:
- Be able to provide training to new starters.
- Be able to complete audits and quality checks.
- Always follow all Health Safety regulations.
- Be flexible and responsive to changes.
- High level of customer care and always be presentable.
- Applicants must have the Right to Work in the UK permanently.
Please apply for consideration - we look forward to reviewing your CV. In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Selecta UK recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.
Benefits:
Benefits received as a Relief Service Operator: 25 days holiday pa +
Mobile Relief Merchandiser/Service Operator Birmingham employer: Selecta
Contact Detail:
Selecta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Relief Merchandiser/Service Operator Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Selecta. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about the key responsibilities of the Relief Merchandiser role and prepare examples from your past experiences that demonstrate your skills. Whether it’s customer service or problem-solving, having these stories ready will make you shine.
✨Tip Number 3
Be yourself! During the interview, let your personality come through. Selecta is looking for someone who can connect with clients and be a friendly face on site, so don’t be afraid to show your enthusiasm and approachability.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Mobile Relief Merchandiser/Service Operator Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Relief Merchandiser/Service Operator role. Highlight any previous customer service experience and your ability to work flexibly across different sites.
Showcase Your Customer Care Skills: Since this role is all about providing top-notch customer service, include examples of how you've gone above and beyond for customers in past roles. We want to see your friendly side shine through!
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible and avoid jargon. We appreciate clarity and want to understand your qualifications quickly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Selecta
✨Know Your Machines
Familiarise yourself with the types of vending and coffee machines used by Selecta. Understand their common issues, like cup jams or blocked mixing bowls, so you can confidently discuss how you'd handle these situations during the interview.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in previous roles. Since this job involves being a friendly point of contact for clients, showcasing your ability to maintain high customer care standards will impress the interviewers.
✨Health and Safety Awareness
Brush up on health and safety regulations relevant to vending services. Be ready to discuss how you would ensure compliance and report any issues, as this is crucial for maintaining hygiene standards and customer trust.
✨Flexibility and Adaptability
This role requires visiting multiple client sites daily, so be prepared to talk about your experience with flexibility in work environments. Share instances where you've successfully adapted to changes or challenges on the job.
