At a Glance
- Tasks: Lead and develop diverse technical teams to ensure top-notch service delivery.
- Company: Join Selecta, a leader in innovative food and drink solutions across Europe.
- Benefits: Enjoy 25 days leave, life assurance, free parking, and unlimited coffee.
- Other info: Supportive culture focused on continuous improvement and employee wellbeing.
- Why this job: Make a real impact in a dynamic environment with clear career progression.
- Qualifications: Experience managing technical teams and strong leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
We are hiring a Regional Technical Manager to join our team and lead the delivery of best-in-class technical performance across the region. In this role you will manage and develop a diverse technical workforce—including Technical Administration, PDI, Site Survey Technicians, Installation & Logistics Engineering, Service Technicians, Area Technical Managers, and Technical Training—to ensure operational excellence, service reliability, and continuous improvement across all Selecta solutions. This is a depot-based role with customer site visits as required.
Selecta provides millions of moments of joy to its end consumers throughout Europe through digital Vending Machines, Coffee Machines, Smart Fridges, Snack Markets and more. As a 24/7 food & drinks distribution and technology-led powerhouse, we are uniquely positioned to address the needs of our clients and their consumers in the new hybrid work environment.
Key Duties & Responsibilities
- Lead, coach and develop all technical teams within the region, ensuring high performance, accountability and strong collaboration.
- Oversee technical operations including logistic transport, installations, commissioning, PDI, site surveys, logistics planning, and ongoing service support.
- Complete regular cadence meetings with the vertical leaders within your team to ensure alignment and progress.
- Drive first-time-fix performance, machine availability, and technical KPIs to meet or exceed regional business targets.
- Ensure compliance with all technical, safety, and quality standards, implementing best practices across field operations.
- Plan and coordinate resource allocation to support new business rollouts, major installations, relocations, and refurbishments.
- Partner with Area Technical Managers to improve route efficiency, technician capability, and service delivery consistency.
- Work closely with the Regional Technical Trainer to build training programmes, upskill teams, and support technical certification pathways.
- Maintain strong cross-functional collaboration with Operations, Sales, Supply Chain and Customer Care to ensure seamless service delivery.
- Continuously analyse performance data, identify trends, and implement improvement initiatives to enhance productivity and customer satisfaction.
- Present performance data to senior leadership team and customers as required.
- Support fleet management, parts optimisation, and logistics processes to ensure the right tools, parts, and machines are available when needed.
- Act as an escalation point for complex technical issues, ensuring timely resolution and preventive actions.
- Work closely with HR to ensure all policies are adhered to within your wider team, and act as escalation point for cases as required.
Requirements
- Proven experience managing multi-disciplinary technical teams in a field-service or engineering-led environment.
- Strong leadership skills with the ability to motivate, coach and develop large, diverse teams.
- Solid understanding of vending, coffee, refrigeration, or similar electromechanical equipment (preferred but not essential).
- Excellent organisational and analytical skills, with the ability to make data-driven decisions.
- A hands-on, solution-focused mindset with a commitment to continuous improvement.
- Strong communication and stakeholder-management skills, able to collaborate effectively across departments.
Benefits
- 25 days of annual leave plus bank holidays.
- Life assurance equivalent to 2x your yearly salary.
- Five weeks of occupational paid sick leave for added security.
- Extended leave policy for greater flexibility.
- Free parking at our Head Office and other depot locations.
- Unlimited coffee and tea to keep you refreshed.
- Clear career progression paths with development opportunities.
- Strong leadership support to help you thrive.
- Employee recognition scheme to celebrate your contributions.
- Mental health and wellbeing support, including access to mental health first aiders.
Regional Technical Manager - Hemel Hempstead in Basildon employer: Selecta
Selecta is an exceptional employer, offering a dynamic work environment in Hemel Hempstead where you can lead and develop a diverse technical workforce. With a strong focus on employee growth, clear career progression paths, and comprehensive benefits including generous leave policies and mental health support, Selecta fosters a culture of collaboration and continuous improvement. Join us to be part of a technology-led powerhouse that values your contributions and provides the tools you need to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Technical Manager - Hemel Hempstead in Basildon
✨Tip Number 1
Network like a pro! Reach out to current employees at Selecta on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Selecta’s products and services, especially their vending and coffee machines. Show us you’re passionate about what we do and how you can contribute.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on your leadership skills and how you’ve managed diverse teams in the past—this is key for the Regional Technical Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Selecta team!
We think you need these skills to ace Regional Technical Manager - Hemel Hempstead in Basildon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Regional Technical Manager role. Highlight your experience managing technical teams and any relevant skills that match the job description. We want to see how you can lead and develop diverse teams!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your leadership skills and how you've driven performance in previous positions. We love a good story!
Showcase Your Technical Knowledge:Even if you don't have direct experience with vending or coffee machines, demonstrate your understanding of electromechanical equipment. We appreciate candidates who can think critically about technical operations and service delivery.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Selecta!
How to prepare for a job interview at Selecta
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of vending, coffee, and refrigeration systems. Be ready to discuss how you've managed technical teams in the past and share specific examples of how you've driven performance improvements.
✨Showcase Your Leadership Skills
Prepare to talk about your experience in leading diverse teams. Think of instances where you've motivated your team or resolved conflicts. Highlight your coaching style and how you ensure accountability and collaboration among team members.
✨Data-Driven Decision Making
Since this role involves analysing performance data, be prepared to discuss how you've used data to make decisions in previous roles. Bring examples of KPIs you've tracked and how you've implemented changes based on your findings.
✨Cross-Functional Collaboration
This position requires working closely with various departments. Think of examples where you've successfully collaborated with sales, operations, or customer care teams. Be ready to explain how you ensure seamless service delivery across functions.
