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- Tasks: Keep vending machines stocked and clean while providing top-notch customer service.
- Company: Join Selecta, Europe's leading vending solutions provider with a friendly team culture.
- Benefits: Enjoy competitive pay, life assurance, training, and 5 weeks paid sick leave.
- Why this job: Be the face of our service, making a real difference in customer experiences daily.
- Qualifications: Must have the Right to Work in the UK; training provided for new starters.
- Other info: Flexible mobile role with clear career paths and no commuting costs.
The predicted salary is between 24000 - 36000 £ per year.
Responsibilities:
- Ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time.
- Complete all the relevant stock and cash controls across the machine base and on the company vans.
- Fix occasional faults on machines (e.g. cup jams, blocked mixing bowls) and report all machine faults to the Service Desk.
- Report all accidents, unfit foods and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs.
- Provide training to new starters and team members who require upskilling, to ensure a high-quality service for customers.
- Maintain a high level of customer care and conduct this in a courteous manner.
- Complete regular audits and quality checks on Retail Merchandisers' machines as instructed by your Area Retail Manager.
- Share any necessary follow-up actions with the Retail Merchandiser and your Area Manager.
- Report any machines that are below Automatic Vending Association hygiene standards to your Area Manager.
- Be flexible and responsive to changes.
- Always follow all Health & Safety regulations.
- High level of customer care and always be presentable.
Qualifications & Requirements:
- Applicants must have the Right to Work in the UK permanently.
About Selecta:
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Relief Merchandiser/Service Operator to join our team and ensure a high level of customer service providing full and hygienically clean machines which are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, whilst being a friendly point of contact on site for clients during your visits. Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.
Benefits:
- Life assurance of 2x yearly salary.
- Most of our shifts are 5 days per week - 5 in 7.
- Competitive pay rates.
- Training provided, you'll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling.
- Security of 5-weeks paid sick leave.
- Development opportunities available and clearly mapped career paths.
- Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you).
- Company phone provided.
Mobile Relief Merchandiser/Service Operator in Leeds employer: Selecta UK
Contact Detail:
Selecta UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Relief Merchandiser/Service Operator in Leeds
✨Tip Number 1
Get to know the company! Research Selecta and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving, especially those that might relate to fixing machine faults or handling customer complaints. We want you to shine!
✨Tip Number 3
Show off your flexibility! Since this role involves visiting multiple sites, highlight any previous experience where you've had to adapt quickly to changing situations. It’s all about demonstrating that you can handle whatever comes your way.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Mobile Relief Merchandiser/Service Operator in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the responsibilities listed in the job description. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your past roles!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Mobile Relief Merchandiser/Service Operator role. Share your passion for customer service and any experience you have with vending machines or similar tasks.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great candidate for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Selecta UK
✨Know Your Machines
Familiarise yourself with the types of vending machines you'll be working with. Understand common issues like cup jams or blocked mixing bowls, and be ready to discuss how you would troubleshoot these problems during the interview.
✨Customer Care is Key
Prepare examples of how you've provided excellent customer service in the past. Since this role involves being a friendly point of contact for clients, showcasing your ability to maintain high levels of customer care will impress the interviewers.
✨Health & Safety Awareness
Brush up on health and safety regulations relevant to vending operations. Be prepared to discuss how you would ensure compliance and report any hygiene issues, as this is crucial for maintaining standards in the role.
✨Flexibility and Team Training
Highlight your adaptability and willingness to train new team members. Share experiences where you've successfully trained others or adapted to changes in your work environment, as this shows you're a team player who can contribute positively to the company culture.
