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- Tasks: Restock and clean vending machines while providing top-notch customer service.
- Company: Join Selecta, Europe's leading provider of self-serve coffee and convenience food.
- Benefits: Enjoy competitive pay, life assurance, training, and a comfortable work van.
- Why this job: Be the friendly face that keeps our machines running smoothly and customers happy.
- Qualifications: Must have the Right to Work in the UK and a passion for customer care.
- Other info: Flexible shifts with clear career development opportunities await you!
The predicted salary is between 24000 - 36000 £ per year.
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Relief Merchandiser/Service Operator to join our team and ensure a high level of customer service providing full and hygienically clean machines which are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, whilst being a friendly point of contact on site for clients during your visits.
Responsibilities
- To ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time.
- To complete all the relevant stock and cash controls across the machine base and on the company vans.
- To fix occasional faults on machines e.g. cup jams, blocked mixing bowls etc. and report all machine faults to the Service Desk.
- To report all accidents, unfit foods and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs.
- To provide training to new starters and team members who require upskilling, to ensure a high-quality service for customers.
- To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner.
- To complete regular audits and quality checks on Retail Merchandisers' machines as instructed by your Area Retail Manager. To share any necessary follow up actions with the Retail Merchandiser and your Area Manager.
- To report any machines that are below Automatic Vending Association hygiene standards to your Area Manager.
- Be able to provide training to new starters.
- Be able to complete audits and quality checks.
- Always follow all Health & Safety regulations.
- Be flexible and responsive to changes.
- High level of customer care and always be presentable.
Qualifications
- Applicants must have the Right to Work in the UK permanently.
- Be able to provide training to new starters.
- Be able to complete audits and quality checks.
- Always follow all Health & Safety regulations.
- Be flexible and responsive to changes.
- High level of customer care and always be presentable.
Benefits
- Life assurance of 2x yearly salary.
- Most of our shifts are 5 days per week - 5 in 7.
- Competitive pay rates - we pay more than our competitors in almost all locations.
- Training provided, you'll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling.
- Security of 5-weeks paid sick leave.
- Development opportunities available and clearly mapped career paths.
- Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you).
- Company phone provided.
Mobile Relief Merchandiser/Service Operator in Birmingham employer: Selecta UK
Contact Detail:
Selecta UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Relief Merchandiser/Service Operator in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Selecta. Understand their values and what they stand for in the vending industry. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Think about scenarios where you've had to deal with difficult customers or fix issues on the spot. We want you to shine during the interview!
✨Tip Number 3
Show off your flexibility! Since this role involves visiting multiple client sites, highlight any previous experience where you've had to adapt quickly to changing situations. Being able to demonstrate your adaptability will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Mobile Relief Merchandiser/Service Operator in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Mobile Relief Merchandiser/Service Operator role. Highlight any previous experience in customer service, vending, or maintenance to show us you’re the right fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your background makes you a great candidate. Keep it friendly and professional – we love a personal touch!
Show Off Your Flexibility: Since this is a mobile role, let us know about your flexibility and willingness to adapt to different client sites. Mention any past experiences where you’ve had to be responsive to changes or challenges on the job.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Selecta UK
✨Know Your Machines
Familiarise yourself with the types of vending and coffee machines used by Selecta. Understand their common issues, like cup jams or blocked mixing bowls, so you can confidently discuss how you'd handle these situations during the interview.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in previous roles. Since this job involves being a friendly point of contact for clients, showcasing your ability to maintain high customer care standards will impress the interviewers.
✨Health & Safety Awareness
Brush up on Health & Safety regulations relevant to vending services. Be ready to discuss how you would ensure compliance and report any hygiene issues, as this is crucial for maintaining the company’s standards.
✨Flexibility and Adaptability
Highlight your ability to be flexible and responsive to changes. Share specific instances where you've successfully adapted to new challenges or changes in your work environment, as this role requires visiting multiple client sites daily.
