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- Tasks: Support customers and maintain equipment in a fast-paced retail environment.
- Company: Join Select, the leading Apple Premium Reseller in the UK and Ireland.
- Benefits: Competitive salary, employee discounts, and fantastic incentives.
- Other info: Receive full training and achieve Apple Certified iPhone Technician accreditation within 6 months.
- Why this job: Be part of an exciting launch and make a real impact on customer experience.
- Qualifications: Passion for Apple products and a customer-focused attitude.
The predicted salary is between 28800 - 43200 £ per year.
Competitive Salary
Are you ready to help launch and shape our newest, biggest, and most exciting retail store? We\’re hiring a Technician who will support and service customers while helping to build our service station from the ground up-backed by the business to empower you to craft your ideal workstation. You\’ll troubleshoot, maintain equipment, optimise processes, and ensure a seamless customer experience from day one. If you\’re hands-on, customer-focused, and thrive in a fast-paced launch environment, then we at Select would love to have a conversation with you.
Select (part of the Select Technology Group) is the leading Apple Premium Reseller in the UK and Ireland with 22 stores across UK and Ireland.
We are looking for a dynamic individual with the natural drive and enthusiasm to become a dedicated Retail Service Technician in our Newest and Biggest store in Merry Hill. This is an exciting role where no two days are ever the same.
You will receive full on-the-job training to help you make a success of this fantastic opportunity. Within 6 months of joining us, we would anticipate that you will have achieved the recognised accreditation of Apple Certified iPhone Technician (ACiT).
Working as part of a supportive and knowledgeable team, the Retail Service Technician is at the heart of the overall performance of your store with regards to service and repairs. We will provide all the training and support you need for you to establish your store as a consistent, efficient and high-performing store. You will be responsible for maintaining the high standards required within an Apple Premium Reseller and ensuring that customers are delighted with the repair and support services we provide.
As you progress within the role, we will provide all the development you need to be able to undertake all aspects of service-related duties carried out in store including initial troubleshooting, booking devices in for service, physical repair of iOS devices, inventory management, customer relations and control over Apple metric scores.
Showcasing the full Apple product line in a customer-friendly environment, Select is renowned for providing outstanding customer service.
The training you will receive will give you the enviable position of being the first to hear about new Apple products and initiatives.
You will be joining a team which is extremely driven to not only meet but exceed all sales and service performance goals, all whilst demonstrating your personal ethos of \’no limits\’.
Your store will provide our customers with the best impression of our business, attaining where possible the required metrics set out by Apple.
What do you get from working at Select?
- A growing love and passion for all things Apple
- Competitive salary
- Fantastic Employee discounts
- Employee Incentives
- Employee Assistance Programme (EAP)
- Recognition of Long Service
If this sounds like a place you would like to work, you are aged 18 years or over, have the Right To Work in Ireland and you can demonstrate your passion, knowledge and determination, then we would like to hear from you.
Please note that this role is a full-time role.
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Apple Retail Service Technician employer: Select Tech Group
Contact Detail:
Select Tech Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apple Retail Service Technician
✨Tip Number 1
Get to know the company! Research Select and their values, especially their focus on customer service. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves maintaining and repairing devices, brush up on your technical knowledge. You could even set up mock scenarios with friends to demonstrate your problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local tech events. Building relationships can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Select and ready to dive into the exciting world of Apple products.
We think you need these skills to ace Apple Retail Service Technician
Some tips for your application 🫡
Show Your Passion for Apple: When writing your application, let your love for all things Apple shine through! Share any experiences you have with Apple products and how they’ve impacted your life. We want to see that enthusiasm!
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that align with the Retail Service Technician role. Mention any hands-on experience or customer service roles you've had, as this is key for us.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Select Tech Group
✨Know Your Apple Products
Before the interview, brush up on your knowledge of Apple products and services. Familiarise yourself with the latest iPhone models, their features, and common issues customers face. This will show your passion for the brand and your readiness to assist customers effectively.
✨Demonstrate Customer Focus
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you resolved issues or went above and beyond to ensure customer satisfaction. This is crucial for a role that revolves around customer interactions.
✨Show Your Problem-Solving Skills
Think of scenarios where you've had to troubleshoot technical problems. Be ready to discuss your thought process and how you approached these challenges. This will demonstrate your hands-on skills and ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the training process for becoming an Apple Certified iPhone Technician or how the team collaborates to meet performance goals. This shows you're engaged and eager to contribute.