Apple Retail - Assistant Manager

Are you interested in joining our Team in Canterbury? As Assistant Manager you'll own people development, training, scheduling, inventory, and merchandising, and you'll partner with leadership to drive sales and growth. We're seeking an entrepreneurial, hands-on leader who communicates clearly, motivates others, and isn't afraid to roll up their sleeves.

Responsible to: Store Manager

Responsible for: Store Team Members (STM)

What do you get from working at Select?

• Passion and drive to succeed and meet required standards and targets.
• A growing love and passion for all things Apple.
• A great sense of achievement and empowerment for helping our customers discover which Mac, iPhone, Watch or iPad is right for them.
• Competitive salary DOE.
• Fantastic Employee discounts.
• Pension Scheme.
• Employee Incentives.
• Employee Assistance Programme (EAP).

We are now searching for an Assistant Manager to work as part of the management team in our Select store in Canterbury, to help support our Store Manager in ensuring that the store produces the highest level of customer experience which we, as a company, expect.

Select (part of the Select Technology Group) is the leading Apple Premium Reseller in the UK and Ireland with 22 stores across England, Ireland, Scotland and Wales. A distinguished accreditation from Apple which means they recognise us as offering a fantastic customer-focused environment in which people can get hands-on with the full range of Apple products. Our team are true believers in offering a fantastic service, backed up by a depth of knowledge and understanding of Apple products that can enrich people's lives.

Major Responsibilities

• Helping our customers discover which Mac, iPhone, Watch or iPad is right for them is our passion. Each day our staff show just how the products fit into the lives and dreams of thousands of people. We teach our customers new skills to help them obtain the most from their new device. And if things go wrong, we try to fix them too.
• Champion your Store Team Members (STMs), providing mentoring, coaching and direction at all times.
• Support the delivery of the Company's expected levels of customer service.
• Manage your STM's abilities with the needs of the customer where the situation dictates.
• Manage your daily available resources ensuring the smooth flow and operation of the shop floor covering both sales and service.
• Ensure the store's merchandising meets expectations and looks its best at all times.
• Managing the STMs through their appearance, performance and attendance with support of the Store Manager, Regional Store Manager and People Operations.
• Work in conjunction with the Store Manager to enable the store to exceed its targets and KPIs. Be creative in how you motivate your staff to reach and exceed such targets and KPIs.
• Ensure your shop floor is always ready to trade. Take pride in the appearance of the front of house areas, benches, pods, and furniture by making sure they are all in working order and in the correct positions.
• Where appropriate to manage and oversee customer complaints and returns so that they are either dealt with internally at store level or escalated to the correct level of management/department.
• Actively develop the skills and techniques of your STMs through regular training, coaching and 1-to-1 reviews. By also allowing them the opportunity to work through their SEED training at quiet times or you can provide coaching sessions on how to deliver 'Personal Trainer' sessions.
• Advise and guide your STMs through the Company's core principles and policies.
• Proactively manage first level People Operations matters such as return to work interviews, liaising with People Operations on specific issues which may require you to undertake investigations, performance/attendance management and reviews.
• Oversee their store closure routine by ensuring the right STMs are undertaking the necessary close down duties and overseeing the cashing up process.
• Making the necessary daily trips to the bank as required or dictated by your Store Manager.

Candidate's Essential Criteria

• 2+ years' experience in retail
• Have experience of managing people
• Passion and drive to succeed and meet required standards and targets
• Have maturity so you can handle/approach situations with the right character and temperament as the situation dictates to obtain the best outcome
• Be able to engage and encourage staff to grow, develop and succeed
• Be trustworthy, loyal and hardworking.
• Our Managers work weekends and we need to make sure that our managers can provide that continuity of service to their store and to lead by example.
• A healthy interest in Apple technologies and technology in general
• A passion for customer service
• A can-do attitude
• Willingness to grow and develop your technical knowledge
• An ability to get customers enthused about present and future Apple products
• This job involves a level of pressure and requires someone capable of handling the tasks at hand when under pressure
• Previous management experience in a retail environment is preferable
• Confident knowledge of OSX and iOS is a must
• A common-sense approach to task management and an ability to rise to the challenge
• Excellent time management skills