At a Glance
- Tasks: Manage customer orders and ensure exceptional service from enquiry to delivery.
- Company: Join a well-established manufacturing business with a strong focus on customer relationships.
- Benefits: Gain valuable experience in a fast-paced environment with potential for growth.
- Other info: Immediate start available for a 6-month fixed-term contract.
- Why this job: Be at the heart of operations and make a real difference in customer satisfaction.
- Qualifications: Previous customer service experience and good IT skills required.
The predicted salary is between 28500 - 32000 £ per year.
Select Talent Group (STG) is partnering with a well-established manufacturing business to recruit a Customer Service Representative / Administrator on an initial 6-month fixed-term contract. This is an excellent opportunity for someone who thrives in a fast-paced manufacturing environment and enjoys building strong customer relationships. You'll be at the heart of the business, ensuring orders are managed efficiently from initial enquiry through to delivery, while providing exceptional service every step of the way.
Reporting to the Customer Services Supervisor, you'll be responsible for:
- Coordinating customer orders
- Communicating with internal departments
- Ensuring customers receive a first-class experience
- Liaising with Planning, Sales and Production to ensure on-time delivery
- Handling customer complaints and supporting investigations through to resolution
- Maintaining accurate customer records and master data
- Providing administrative support across the customer service function
- Supporting colleagues and providing cover where required
Requirements:
- Previous experience in a Customer Service or Customer Support role
- Experience using ERP systems such as SAP, Oracle or similar
- Good IT skills, including Microsoft Excel, Word and Outlook
Full-time, on-site role based in Seaham. Initial 6-month fixed-term contract. Immediate start available.
Customer Service Advisor - Fixed Term Contract - Immediate Start in Seaham employer: Select Talent Group (STG)
Select Talent Group (STG) is an exceptional employer, offering a dynamic work environment in the heart of Seaham's manufacturing sector. With a strong focus on employee development and a culture that values teamwork and customer satisfaction, STG provides its staff with opportunities to grow their skills while ensuring a supportive atmosphere. The fixed-term contract for the Customer Service Advisor role allows for immediate engagement in meaningful work, making it an ideal choice for those looking to make a significant impact in a fast-paced setting.
