At a Glance
- Tasks: Manage customer orders and provide exceptional service in a fast-paced environment.
- Company: Join a well-established manufacturing business with a supportive team culture.
- Benefits: Competitive salary, full-time hours, and immediate start available.
- Other info: 6-month fixed-term contract with opportunities for growth.
- Why this job: Be at the heart of the business and build strong customer relationships.
- Qualifications: Experience in customer service and strong organisational skills required.
Select Talent Group (STG) is partnering with a well-established manufacturing business to recruit a Customer Service Representative / Administrator on an initial 6-month fixed-term contract. This is an excellent opportunity for someone who thrives in a fast-paced manufacturing environment and enjoys building strong customer relationships. You'll be at the heart of the business, ensuring orders are managed efficiently from initial enquiry through to delivery, while providing exceptional service every step of the way.
The Role
Reporting to the Customer Services Supervisor, you'll be responsible for coordinating customer orders, communicating with internal departments, and ensuring customers receive a first-class experience.
Key Responsibilities
- Process and manage customer orders using the company's ERP/MRP system.
- Review and confirm orders, ensuring all information is accurate.
- Keep customers updated on the progress of their orders and proactively manage expectations.
- Coordinate order amendments with customers and internal teams.
- Liaise with Planning, Sales and Production to ensure on-time delivery.
- Respond to customer enquiries and supply chain-related queries.
- Handle customer complaints and support investigations through to resolution.
- Maintain accurate customer records and master data.
- Provide administrative support across the customer service function.
- Support colleagues and provide cover where required.
About You
We're looking for someone who enjoys working with people and has excellent organisational skills. You'll ideally have:
- Previous experience in a Customer Service or Customer Support role.
- Experience working within a manufacturing, engineering or supply chain environment.
- Experience using ERP systems such as SAP, Oracle or similar.
- Excellent communication skills, both written and verbal.
- Strong attention to detail and organisational skills.
- Good IT skills, including Microsoft Excel, Word and Outlook.
- A proactive, positive attitude with the ability to prioritise workload and solve problems independently.
What's on Offer
- Salary up to £27,000 per annum (pro rata)
- Full-time, on-site role based in Seaham
- Initial 6-month fixed-term contract
- Opportunity to join a successful manufacturing business with a supportive team environment
- Immediate start available
If you're an organised, customer-focused professional looking for your next opportunity, we'd love to hear from you.
Customer Service Representative (6 Month FTC) in Seaham employer: Select Talent Group Ltd
Join a well-established manufacturing business in Seaham as a Customer Service Representative, where you'll thrive in a supportive team environment that values exceptional customer service. With a competitive salary and the chance to develop your skills in a fast-paced setting, this role offers meaningful work and the opportunity to make a real impact on customer satisfaction. Embrace the chance to grow within a company that prioritises employee development and fosters strong relationships both internally and with customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (6 Month FTC) in Seaham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Select Talent Group Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Select Talent Group Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Representative (6 Month FTC) in Seaham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Select Talent Group Ltd.
How to prepare for a job interview at Select Talent Group Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Select Talent Group Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Select Talent Group Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
