At a Glance
- Tasks: Manage customer orders and ensure exceptional service in a fast-paced environment.
- Company: Join a well-established manufacturing business with a strong reputation.
- Benefits: Competitive salary, hands-on experience, and a supportive team.
- Other info: Great opportunity for career growth in a dynamic industry.
- Why this job: Be at the heart of operations and build strong customer relationships.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27000 - 27000 £ per year.
Select Talent Group (STG) is partnering with a well-established manufacturing business to recruit a Customer Service Representative / Administrator on an initial 6-month fixed-term contract. This is an excellent opportunity for someone who thrives in a fast-paced manufacturing environment and enjoys building strong customer relationships. You will be at the heart of the business, ensuring orders are managed efficiently from initial enquiry through to delivery, while providing exceptional service every step of the way.
The Role
Reporting to the Customer Services Supervisor, you will be responsible for coordinating customer orders, communicating with internal departments, and ensuring customers receive a first-class experience.
Key Responsibilities
- Process and manage customer orders using the company’s ERP/MRP system.
- Review and confirm orders, ensuring all information is accurate.
- Keep customers updated on the progress of their orders and proactively manage expectations.
- Coordinate order amendments with customers and internal teams.
- Liaise with Planning, Sales and Production to ensure on-time delivery.
- Respond to customer enquiries and supply chain-related queries.
- Handle customer complaints and support investigations.
Customer Service Representative (6 Month FTC) employer: Select Talent Group Ltd
Select Talent Group (STG) is an exceptional employer that values its employees by fostering a supportive and dynamic work culture in Seaham. With a focus on professional growth, STG offers opportunities for skill development and career advancement within the fast-paced manufacturing sector, ensuring that every team member plays a vital role in delivering outstanding customer service. The company also promotes a collaborative environment where strong relationships are built, making it an ideal place for those seeking meaningful and rewarding employment.
