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- Tasks: Lead the team and ensure exceptional customer service at our new restaurant.
- Company: Join SSP, the global food travel experts with delicious options for everyone.
- Benefits: Enjoy staff parking, meal discounts, and access to training programs.
- Why this job: Embrace a fast-paced environment where your passion for food and travel shines.
- Qualifications: Must have 1 year of supervisory experience in hospitality or retail.
- Other info: Shift patterns include early mornings and weekends; must be 18+ to serve alcohol.
Duty Manager at Tap & Brew, Leeds Bradford Airport Brand New Restaurant Opening! Pay Rate: £12.63 per hour + as a little incentive, you will earn an extra £1.20 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £13.83 per hour. We offer additional service charge Planned opening mid May 2025. Candidate will be working in front of house taking orders/payments and leading the team. Shift pattern: Full Time, scheduled between 02:00 am- 00:00 am, including weekends. Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations. Due to some responsibilities within the Team Member role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol. Have at least 1 year experience working as a supervisor in hospitality or retail role. If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you. We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog. Join our dynamic team as a valued Duty Manager, where every day brings exciting challenges in a fast-paced environment. Be the face of exceptional customer service, where your passion for excellence meets our commitment to exceeding expectations. Embrace innovation and teamwork while making a real difference! WHY JOIN SSP AS A DUTY MANAGER? At SSP, we don't just offer jobs; We provide dynamic career opportunities with a host of benefits: Staff parking while on shifts. 75% discount on your meal while on shift. Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK. Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply). Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy. (email address removed) App: from shopping discounts , GP appointments, 24/7 helpline to financial and wellbeing support for you and your loved ones. Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave. Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more. AS A DUTY MANAGER YOU’LL: Have at least 1 year experience working as a supervisor in hospitality or retail role. Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service. Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries. Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation. Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations. Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation. Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service. Feel like you could belong at SSP? Apply now and start the best part of your journey! SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. Profile
Duty Manager - Tap & Brew Leeds Bradford Airport employer: Select Service Partner UK Ltd
Contact Detail:
Select Service Partner UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Tap & Brew Leeds Bradford Airport
✨Tip Number 1
Familiarize yourself with the specific operations of Tap & Brew and other SSP brands. Understanding their menu, service style, and customer expectations will help you stand out during the interview.
✨Tip Number 2
Highlight your leadership skills and experience in hospitality or retail. Be prepared to share examples of how you've successfully managed a team and improved service quality in previous roles.
✨Tip Number 3
Since this role involves working early morning shifts, demonstrate your flexibility and willingness to work during those hours. Mention any previous experience you have with similar shift patterns.
✨Tip Number 4
Show your passion for food and travel! Discuss how your interests align with the company's mission and values, and how you can contribute to creating an exceptional dining experience for travelers.
We think you need these skills to ace Duty Manager - Tap & Brew Leeds Bradford Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hospitality or retail, especially any supervisory roles. Emphasize your leadership skills and customer service excellence.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for food and travel. Mention why you want to work at Tap & Brew and how your experience aligns with the responsibilities of a Duty Manager.
Highlight Relevant Experience: In your application, clearly outline your previous supervisory experience and any specific achievements in customer service. Use examples that demonstrate your ability to lead a team and improve service quality.
Prepare for References: Since references from the last 5 years are required, reach out to former employers or colleagues who can vouch for your skills and work ethic. Ensure they are ready to provide positive feedback when contacted.
How to prepare for a job interview at Select Service Partner UK Ltd
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for food and travel, as this aligns perfectly with the company's mission.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate and support colleagues while maintaining a positive work environment.
✨Understand Operational Excellence
Familiarize yourself with the key aspects of operational efficiency. Be ready to discuss how you would ensure high standards in service and cleanliness, and how you can contribute to improving unit performance.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about situations where you've had to handle customer complaints or coordinate team efforts, and be prepared to share those stories.
