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- Tasks: Lead a dynamic team, ensuring exceptional customer service and operational excellence.
- Company: Join SSP, the global food travel experts with over 500 brands.
- Benefits: Enjoy 75% meal discounts, flexible scheduling, and comprehensive health support.
- Why this job: Embrace innovation in a fast-paced environment while making a real difference.
- Qualifications: Must be 18+, with at least 1 year of supervisory experience in hospitality or retail.
- Other info: Participate in fun activities like barista competitions and enjoy a diverse, inclusive culture.
Pay Rate: £13.11 per hour + an additional £1.50 per hour for hours worked between 5am to 9pm.
Shift Pattern: Part Time (20 hours), scheduled between 5am and 9pm including weekends.
Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
Join our dynamic team as a valued Duty Manager (Team Leader), where every day brings exciting challenges in a fast-paced environment. Be the face of exceptional customer service, where your passion for excellence meets our commitment to exceeding expectations. Embrace innovation and teamwork while making a real difference!
WHY JOIN SSP AS DUTY MANAGER?
- 75% discount on your meal while on shift.
- Free onsite parking.
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply)
- (email address removed) App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
- Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millie’s Cookies Ice off Challenge, Superstars Recognition.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
AS A DUTY MANAGER YOU’LL:
- Have at least 1 year experience working as a supervisor in hospitality or retail role.
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts. You’ll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team’s success and delivering excellence in customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey as Duty Manager!
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Duty Manager - Starbucks employer: Select Service Partner UK Ltd
Contact Detail:
Select Service Partner UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Starbucks
✨Tip Number 1
Familiarise yourself with Starbucks' values and customer service standards. Understanding their commitment to quality and customer satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in hospitality or retail, especially in supervisory roles. Be ready to share specific examples of how you've successfully managed teams or improved customer experiences in fast-paced environments.
✨Tip Number 3
Demonstrate your passion for food and travel during your interactions with us. Share any relevant experiences that showcase your enthusiasm for the industry, as this aligns perfectly with our brand ethos.
✨Tip Number 4
Prepare to discuss how you would create a welcoming atmosphere and improve service efficiency. Think about innovative ideas you could bring to the role that would enhance the customer experience at Starbucks.
We think you need these skills to ace Duty Manager - Starbucks
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or retail, especially any supervisory roles. Emphasise your ability to create a welcoming atmosphere and improve customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for food and travel, as well as your commitment to exceptional customer service. Mention specific examples of how you've led teams or improved service in previous roles.
Highlight Relevant Skills: In your application, focus on skills that align with the Duty Manager role, such as team coordination, operational efficiency, and effective communication. Use keywords from the job description to make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Select Service Partner UK Ltd
✨Show Your Passion for Customer Service
As a Duty Manager at Starbucks, exceptional customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to creating a welcoming atmosphere.
✨Highlight Your Leadership Experience
Since the role requires guiding and supporting colleagues, make sure to discuss your supervisory experience. Share specific instances where you led a team, resolved conflicts, or improved team performance to showcase your leadership skills.
✨Understand the Brand and Its Values
Familiarise yourself with Starbucks' brand values and mission. During the interview, express how your personal values align with theirs and how you can contribute to their culture of inclusivity and excellence.
✨Prepare for Operational Questions
Expect questions about operational efficiency and handling day-to-day challenges. Think of scenarios where you improved processes or maintained high standards in a fast-paced environment, as this will show your readiness for the role.
