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For Companies At a Glance
- Tasks: Lead a team, ensure excellent service, and maintain a welcoming atmosphere.
- Company: Join SSP, the global food travel experts at Belfast International Airport.
- Benefits: Enjoy flexible scheduling, discounts, free parking, and health support.
- Why this job: Be part of a diverse culture with growth opportunities and exciting activities.
- Qualifications: Must have 1 year of supervisory experience in hospitality or retail.
- Other info: Must be 18+ to serve alcohol; references and background checks required.
Duty Manager at Sip & Stone, Belfast International Airport.
Pay Rate: £13.80 per hour + an extra £1.50 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £15.30 per hour.
Shift Pattern: Scheduled between 3:00AM-11:00PM, including weekends.
Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations. Applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone.
WHY JOIN SSP AS A DUTY MANAGER?
- Free parking while on shifts.
- 75% discount on your meal while on shift.
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units.
- Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
AS A DUTY MANAGER YOU’LL:
- Have at least 1 year experience working as a supervisor in hospitality or retail role.
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations.
- Guide and support your colleagues, maintaining a safe working and dining environment.
- Coordinate team efforts, overseeing the unit's opening and closing.
- Focus on operational efficiency, staying informed about unit performance.
- Recognise and celebrate exceptional service within the team.
- Build strong relationships, communicate effectively, and make thoughtful decisions.
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Duty Manager - Sip & Stone employer: Select Service Partner UK Ltd
Contact Detail:
Select Service Partner UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Sip & Stone
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Duty Manager at Sip & Stone. Understanding the operational aspects and customer service expectations will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience in hospitality or retail, especially in supervisory roles. Be ready to discuss how you've successfully managed teams and improved service quality in past positions.
✨Tip Number 3
Prepare examples of how you've created a welcoming atmosphere for customers. Think about specific situations where you went above and beyond to enhance the customer experience, as this aligns with the role's focus on service excellence.
✨Tip Number 4
Show your enthusiasm for food and travel, as these are key elements of the company culture. Being passionate about the industry can set you apart and demonstrate that you're a good fit for the team.
We think you need these skills to ace Duty Manager - Sip & Stone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or retail, especially any supervisory roles. Emphasise your ability to create a welcoming atmosphere and improve service, as these are key responsibilities for the Duty Manager position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for food and travel, and how your previous experiences align with the values of Sip & Stone. Mention your leadership skills and ability to guide and support colleagues, which are crucial for this role.
Highlight Relevant Skills: In your application, be sure to mention specific skills such as operational efficiency, team coordination, and customer service excellence. These are essential for the Duty Manager role and will help you stand out.
Prepare for References: Since references from the last 5 years are required, reach out to former employers or colleagues who can vouch for your skills and work ethic. Ensure they are ready to provide positive feedback about your suitability for the Duty Manager position.
How to prepare for a job interview at Select Service Partner UK Ltd
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for food and travel, as this aligns perfectly with the values of Sip & Stone.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll need to guide and support your team. Prepare examples of how you've successfully led a team in previous roles, focusing on how you motivated colleagues and improved service quality.
✨Understand Operational Excellence
Familiarise yourself with the key responsibilities of the role, such as overseeing unit operations and ensuring compliance with guidelines. Be ready to discuss how you would maintain operational efficiency and improve performance.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to handle difficult situations or make quick decisions, and be prepared to explain your thought process.
