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- Tasks: Lead a team, ensure excellent service, and maintain a welcoming atmosphere.
- Company: Join SSP, the global food travel experts with top brands like M&S and Starbucks.
- Benefits: Enjoy 75% meal discounts, flexible scheduling, and access to training programs.
- Why this job: Be part of a diverse culture, grow your career, and make a real impact.
- Qualifications: Must be 18+, with at least 1 year of supervisory experience in hospitality or retail.
- Other info: Early morning shifts start at 4:30am; valid ID required for alcohol service.
SSP UK & Ireland
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
Duty Manager at M&S, Brighton Station Pay Rate: From 1st April pay rate is £13.30 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.80 per hour.
Shift Pattern: Full Time (40 hours), any 5 days out of 7 from 5am – midnight, working flexibly over weekdays, weekends and Bank Holidays
Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol. If you\’re passionate about food and travel, you\’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you\’re flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
Discover a career with M&S, where quality and excellence meet. Join us in upholding the standards of one of the UK\’s most beloved brands and contribute to the success of M&S. As part of our team, you\’ll play a pivotal role in delivering exceptional customer experiences.
WHY JOIN SSP AS A DUTY MANAGER?
At SSP, we don\’t just offer jobs; we provide dynamic career opportunities with a host of benefits:
75% discount on your meal while on shift.
Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
(email address removed) App: from shopping discounts , GP appointments, 24/7 helpline to financial and wellbeing support for you and your loved ones.
Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
Activities: Barista Competition, Millie’s Cookies Ice off Challenge.
Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more. AS A DUTY MANAGER YOU’LL:
Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries
Coordinate team efforts. You\’ll oversee the unit\’s opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team\’s success and delivering excellence in customer service. Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives
Duty Manager M&S employer: Select Service Partner UK Ltd
Contact Detail:
Select Service Partner UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager M&S
✨Tip Number 1
Familiarize yourself with the M&S brand and its offerings. Understanding their products and values will help you connect better during the interview and show your passion for food and customer service.
✨Tip Number 2
Highlight your previous supervisory experience in hospitality or retail. Be ready to share specific examples of how you've improved service or created a welcoming atmosphere in your past roles.
✨Tip Number 3
Prepare to discuss your approach to team coordination and operational efficiency. Think about how you can demonstrate your ability to lead a team and ensure smooth operations, especially during busy periods.
✨Tip Number 4
Since the role requires early morning shifts, make sure to plan your travel to Clapham Junction in advance. Being punctual and reliable is crucial, so consider how you'll manage your commute effectively.
We think you need these skills to ace Duty Manager M&S
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Duty Manager position at M&S. Understand the responsibilities and requirements, especially the need for prior experience in hospitality or retail.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous supervisory experience in hospitality or retail. Provide specific examples of how you've created a welcoming atmosphere and improved service.
Show Your Passion: Express your passion for food and customer service in your application. Mention any relevant experiences that showcase your enthusiasm for the industry and your ability to lead a team.
Prepare Required Documents: Ensure you have all necessary documents ready, including valid ID proof (like a passport or birth certificate) and an updated CV. Double-check that your application is complete before submitting it through our website.
How to prepare for a job interview at Select Service Partner UK Ltd
✨Show Your Passion for Food and Travel
Make sure to express your enthusiasm for food and travel during the interview. Share any relevant experiences or stories that highlight your passion, as this aligns perfectly with the company's values.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll need to guide and support your colleagues. Be prepared to discuss your previous supervisory experience and provide examples of how you've successfully led a team in a fast-paced environment.
✨Highlight Your Customer Service Experience
Customer service is key in this role. Prepare to share specific instances where you went above and beyond to ensure customer satisfaction, showcasing your ability to create a welcoming atmosphere.
✨Be Ready for Operational Questions
Expect questions about operational efficiency and how you would handle various scenarios. Familiarize yourself with the responsibilities of a Duty Manager and think about how you can contribute to improving service and operations.
