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- Tasks: Lead a team, ensure excellent service, and maintain a welcoming atmosphere.
- Company: Join SSP, the global food travel experts with over 500 brands.
- Benefits: Enjoy up to 50% employee discounts, flexible scheduling, and health support.
- Why this job: Great opportunity for growth, dynamic culture, and a chance to make an impact.
- Qualifications: Must be 18+, with at least 1 year of supervisory experience in hospitality or retail.
- Other info: Participate in fun activities like barista competitions and enjoy comprehensive family-friendly leave.
The predicted salary is between 22700 - 31800 £ per year.
SSP UK Duty Manager at Tortilla, Manchester Piccadilly Station. Pay Rate: £12.22 per hour Shift pattern: Full Time(40Hrs), scheduled between 6AM and 10:30PM including weekends. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol. If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you. We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog. WHY JOIN SSP? At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits: Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK. Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance 75% discount on your meal while on shift Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy. (email address removed) App: from shopping discounts , GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more. Activities: Barista Competition, Millie’s Cookies Ice off Challenge, Superstars Recognition Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more AS A DUTY MANAGER YOU’LL: Have at least 1 year experience working as a supervisor in hospitality or retail role Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service. Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation. Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations. Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation. Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service. Feel like you could belong at SSP? Apply now and start the best part of your journey! SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives
Duty Manager employer: Select Service Partner UK Ltd
Contact Detail:
Select Service Partner UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarize yourself with the specific brands and franchises SSP works with, especially Burger King. Understanding their menu and customer service expectations can give you an edge during the interview.
✨Tip Number 2
Highlight your experience in hospitality or retail, particularly any supervisory roles. Be ready to discuss how you've successfully managed teams and improved customer service in past positions.
✨Tip Number 3
Demonstrate your ability to create a welcoming atmosphere. Think of examples where you've gone above and beyond to enhance the customer experience and how you can apply that at SSP.
✨Tip Number 4
Show your passion for food and travel! Share any relevant experiences that connect your interests with the role, as this aligns with SSP's mission and culture.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in hospitality or retail, especially any supervisory roles. Detail specific responsibilities and achievements that demonstrate your ability to create a welcoming atmosphere and improve service.
Showcase Leadership Skills: Discuss your leadership style and provide examples of how you've guided and supported colleagues in previous roles. Highlight any instances where you coordinated team efforts or celebrated exceptional service.
Express Passion for Food and Travel: Since SSP is focused on food travel, convey your enthusiasm for the industry. Share any relevant experiences that showcase your passion for food and customer service, which aligns with the company's values.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the Duty Manager role at SSP. Use keywords from the job description to ensure your application stands out and demonstrates your fit for the position.
How to prepare for a job interview at Select Service Partner UK Ltd
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for food and customer service, as this aligns with SSP's values.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll need to guide and support your colleagues. Prepare examples of how you've successfully led a team in the past, focusing on your ability to motivate and create a positive work environment.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss situations where you've had to make quick decisions or solve problems effectively. This will show your capability to handle day-to-day queries and maintain operational excellence.
✨Emphasize Your Commitment to Inclusivity
SSP values diversity and inclusion, so be sure to mention any experiences you have that demonstrate your commitment to creating an inclusive workplace. Discuss how you can contribute to a positive team culture.
