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- Tasks: Lead a dynamic team in a fast-paced hospitality environment, ensuring excellent service and operations.
- Company: Join SSP UK, a leader in hospitality with iconic brands like Burger King and Starbucks.
- Benefits: Enjoy competitive pay, employee discounts, and award-winning training programs.
- Why this job: Make an impact daily while thriving in a vibrant atmosphere with diverse team members.
- Qualifications: Must be 18+, with experience in hospitality or retail leadership preferred.
- Other info: Flexible hours across weekdays and weekends, with extra pay for night shifts.
Pay Rate: £13.30 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.80 per hour. We have Full Time (40 hrs) roles available. Hours of operation are 6am to 12:30am. Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!
ABOUT YOU: Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role's got your name on it. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE DUTY MANAGER ROLE:
- Take ownership of opening, closing, and daily operations while solving problems on the fly.
- Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
- Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
- Results focussed, staying informed about unit performance and championing improvements.
- Previous experience leading a team in busy Hospitality or Retail is ideal and/or if you’ve tackled night shifts before, even better!
AS A DUTY MANAGER WE WILL OFFER YOU:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager! At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Duty Manager employer: Select Service Partner UK Ltd
Contact Detail:
Select Service Partner UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the specific brands you'll be working with, like Burger King and Starbucks. Understanding their values and customer service expectations can help you stand out during interviews.
✨Tip Number 2
Highlight any previous experience in fast-paced environments, especially in hospitality or retail. Be ready to share specific examples of how you've successfully led a team during busy shifts.
✨Tip Number 3
Prepare to discuss your problem-solving skills. As a Duty Manager, you'll need to think on your feet, so come equipped with examples of challenges you've faced and how you resolved them.
✨Tip Number 4
Show your enthusiasm for the role and the company culture. Expressing your passion for hospitality and leadership can make a positive impression on the hiring team.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or retail, especially any leadership roles. Emphasise your ability to manage busy shifts and deliver excellent customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your leadership skills. Mention specific examples of how you've successfully led a team or improved service in previous roles.
Highlight Flexibility: Since the role requires working various shifts, including nights and weekends, make sure to mention your availability and willingness to work flexible hours in your application.
Showcase Problem-Solving Skills: In your application, provide examples of how you've effectively solved problems in a fast-paced environment. This will demonstrate your ability to handle the challenges of a Duty Manager role.
How to prepare for a job interview at Select Service Partner UK Ltd
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed a team in a busy environment, highlighting your problem-solving skills and ability to motivate others.
✨Understand the Brand
Familiarise yourself with SSP and its brands, like Burger King and Starbucks. Knowing their values and what they stand for will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations in a fast-paced environment. Think about past experiences where you had to resolve conflicts or improve service, and be ready to discuss these in detail.
✨Emphasise Flexibility and Availability
Since the role requires working flexible hours, including nights and weekends, make sure to express your willingness to adapt your schedule. Highlight any previous experience you have with night shifts or working in a dynamic environment to reinforce your suitability for the position.
