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- Tasks: Lead a dynamic team, ensuring top-notch customer service in a fast-paced environment.
- Company: Join SSP, the global food travel experts with over 500 brands.
- Benefits: Enjoy up to 50% employee discounts, flexible scheduling, and health support.
- Why this job: This role offers growth opportunities and a vibrant, inclusive culture.
- Qualifications: Must have at least 1 year of supervisory experience in hospitality or retail.
- Other info: Be part of exciting activities like barista competitions and recognition events.
SSP UK & IRELAND Duty Manager at Tortilla, Victoria Station Pay Rate: £12.38 per hour Shift pattern: Full Time (up to 24 hours), scheduled between 06:00 am and 00:00 am, including weekends. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol. If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you. We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog. Join our dynamic team as a Duty Manager! Lead by example in a fast-paced environment, driving excellence in customer service. We're seeking a motivated leader with a passion for fostering success. If you thrive in a challenging yet rewarding atmosphere, this role is your next step towards career fulfilment! WHY JOIN SSP AS A DUTY MANAGER? At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits: Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK. Friends and Family App: 20%discount across our Catering, Whistlestop and Urban Express units. (T&C apply) (email address removed) App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones. Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance. Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Team Leader Development Programme and Chef Academy. Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave. Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more. Activities: Barista Competition, Millie’s Cookies Ice off Challenge, Superstars Recognition. Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more. AS A DUTY MANAGER YOU’LL: Have at least 1 year experience working as a supervisor in hospitality or retail role Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service. Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation. Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations. Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation. Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service. Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager! SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives. Profile
Duty Manager employer: Select Service Partner UK Ltd
Contact Detail:
Select Service Partner UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Make sure to highlight your leadership skills during the interview. As a Duty Manager, you'll need to guide and support your colleagues, so share specific examples of how you've successfully led a team in the past.
✨Tip Number 2
Familiarize yourself with SSP's brands and their customer service standards. Being knowledgeable about the company will show your passion for food and travel, which is essential for this role.
✨Tip Number 3
Demonstrate your ability to create a welcoming atmosphere. Think of ways you can improve customer experience and be ready to discuss these ideas during your conversation with us.
✨Tip Number 4
Show your commitment to continuous growth. Mention any relevant training or development programs you've participated in, as this aligns with our values at SSP and the opportunities we offer.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or retail, especially any supervisory roles. Emphasize your leadership skills and ability to create a welcoming atmosphere.
Craft a Strong Cover Letter: In your cover letter, express your passion for food and travel, and explain why you want to work at SSP. Mention specific examples of how you've driven excellence in customer service in previous roles.
Showcase Your Teamwork Skills: Since the role involves coordinating team efforts, provide examples of how you've successfully worked with others in a fast-paced environment. Highlight your ability to support and guide colleagues.
Highlight Your Problem-Solving Abilities: Discuss situations where you've had to make thoughtful decisions under pressure. This will demonstrate your capability to maintain operational efficiency and handle day-to-day queries effectively.
How to prepare for a job interview at Select Service Partner UK Ltd
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for customer service and how you strive to create a welcoming atmosphere.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll need to lead by example. Prepare examples of how you've successfully managed a team in the past, focusing on how you motivated colleagues and handled challenges.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss situations where you've had to think on your feet and resolve issues quickly. This role requires operational efficiency, so showcasing your ability to simplify processes will be beneficial.
✨Emphasize Teamwork and Communication
Strong relationships and effective communication are key in this role. Share examples of how you've collaborated with others to achieve common goals and how you ensure everyone feels included and valued.
