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- Tasks: Support the General Manager in delivering top-notch customer service and operational excellence.
- Company: Join SSP, the global food travel experts with over 500 brands including Starbucks and Burger King.
- Benefits: Enjoy up to 50% discount, flexible working, management bonuses, and wellbeing support.
- Why this job: Make a difference daily while mentoring a team in a vibrant, inclusive environment.
- Qualifications: Proven leadership experience and a passion for exceptional service are essential.
- Other info: SSP values diversity and offers ongoing development opportunities.
The predicted salary is between 24000 - 32000 £ per year.
Assistant General Manager – Starbucks @ Bath Station If you\’re passionate about food and travel, you\’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you\’re flying, taking a train, or just passing by, we have the best food and drink options for you. We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog. As Assistant General Manager, you\’ll be rewarded with a competitive salary of £28,000 p.a. and enjoy: Colleague discount – up to 50% 75% colleague discount when on shift Friends & Family discount 20% (T&C apply does not apply to all brands) Flexible working Management bonus scheme Access to digital GPs, 24/7 helpline for you & family Wellbeing support through Retail Trust and family-friendly leave Variety of networks to support you, Neurodiversity, LGBTQ+ and many more Life assurance Apprenticeships and ongoing development opportunities Share incentive plan (SIP) We\’re looking for an inspirational Assistant General Manager to join our team at Starbucks. You\’ll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence. As Assistant General Manager you’ll: Be passionate and dedicated and a strong support to the General Manager. Have the highest standards of brand quality and safety for our customers and team. Be an inspiration to the team to deliver outstanding customer service and loyalty. Mentor and train the team to grow and excel. Have proven experience and confidence in leading a team. Set an example of excellent service skills. Communicate effectively and clearly. Be adaptable and resilient in any situation. SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. Start the best part of your journey with us
Assistant General Manager - Starbucks employer: Select Service Partner UK Ltd
Contact Detail:
Select Service Partner UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager - Starbucks
✨Tip Number 1
Familiarise yourself with Starbucks' brand values and customer service standards. Understanding their commitment to quality and customer experience will help you demonstrate your alignment with their goals during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Be ready to discuss specific situations where you inspired your team or improved customer service.
✨Tip Number 3
Research the latest trends in the food and beverage industry, particularly those relevant to Starbucks. Being knowledgeable about current market trends can set you apart as a candidate who is passionate and informed.
✨Tip Number 4
Network with current or former employees of Starbucks or similar establishments. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Assistant General Manager - Starbucks
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the food and beverage industry, particularly any roles where you've demonstrated leadership or customer service skills. Use keywords from the job description to align your experience with what they're looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel, as well as your commitment to exceptional customer service. Mention specific examples of how you've inspired teams or improved customer experiences in previous roles.
Highlight Soft Skills: Since the role requires a variety of soft skills, be sure to emphasise your adaptability, communication skills, and ability to mentor others. Provide concrete examples of how you've used these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a managerial role.
How to prepare for a job interview at Select Service Partner UK Ltd
✨Show Your Passion for Customer Service
As an Assistant General Manager, you'll need to demonstrate your passion for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Highlight Your Leadership Skills
This role requires strong leadership abilities. Be prepared to discuss your experience in mentoring and training team members. Use examples that showcase how you've inspired your team to excel and maintain high standards.
✨Communicate Clearly and Effectively
Effective communication is key in this position. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions.
✨Demonstrate Adaptability and Resilience
The ability to adapt to changing situations is crucial. Prepare to discuss times when you've faced challenges in a fast-paced environment and how you managed to stay resilient and focused on delivering results.
