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- Tasks: Support the General Manager and lead a team to deliver exceptional customer service.
- Company: Join SSP, global food travel experts with over 500 brands including Millie's Cookies.
- Benefits: Enjoy up to 50% colleague discount, flexible working, and management bonuses.
- Why this job: Make a difference daily while inspiring your team in a vibrant environment.
- Qualifications: Proven experience in leading a team and excellent communication skills required.
- Other info: SSP values diversity and offers ongoing development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
As Assistant General Manager, you’ll be rewarded with a competitive salary of up to £30,000 p.a. and enjoy:
- Colleague discount - up to 50%
- 75% colleague discount when on shift
- Friends & Family discount 20% (T&C apply does not apply to all brands)
- Flexible working
- Management bonus scheme
- Help at Hand - which includes access to digital GPs, 24/7 helpline for you & family
- Wellbeing support through Retail Trust and family-friendly leave
- Variety of networks to support you, Neurodiversity, LGBTQ and many more
- Life assurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)
We’re looking for an inspirational Assistant General Manager to join our Millie’s team. You’ll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence.
As Assistant General Manager you’ll:
- Be passionate and dedicated and a strong support to the General Manager.
- Have the highest standards of brand quality and safety for our customers and team.
- Be an inspiration to the team to deliver outstanding customer service and loyalty.
- Mentor and train the team to grow and excel.
- Have proven experience and confidence in leading a team.
- Set an example of excellent service skills.
- Communicate effectively and clearly.
- Be adaptable and resilient in any situation.
SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. Start the best part of your journey with us.
Assistant General Manager - Millie\'s Cookies employer: Select Service Partner UK Ltd
Contact Detail:
Select Service Partner UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager - Millie\'s Cookies
✨Tip Number 1
Familiarise yourself with Millie's Cookies and SSP's brand values. Understanding their commitment to quality and customer service will help you align your responses during the interview, showcasing that you're a perfect fit for their culture.
✨Tip Number 2
Prepare examples from your past experience where you've successfully led a team or improved customer service. Being able to share specific stories will demonstrate your capability as an Assistant General Manager and your potential to inspire others.
✨Tip Number 3
Research the latest trends in the food and beverage industry, especially those relevant to travel. Showing that you're knowledgeable about current market dynamics can set you apart and highlight your passion for the role.
✨Tip Number 4
Network with current or former employees of SSP or Millie's Cookies on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to discuss during your interview and show your genuine interest in the company.
We think you need these skills to ace Assistant General Manager - Millie\'s Cookies
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the food and hospitality industry. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to inspire and manage a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and customer service. Mention why you want to work at Millie's Cookies specifically and how your values align with their mission of delivering exceptional service.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Assistant General Manager role, such as team leadership, communication, adaptability, and customer service excellence. Use specific examples to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in the hospitality industry.
How to prepare for a job interview at Select Service Partner UK Ltd
✨Show Your Passion for Food and Travel
Since the role is with Millie's Cookies, it's essential to express your enthusiasm for food and travel during the interview. Share personal experiences that highlight your love for culinary delights and how they relate to customer service.
✨Demonstrate Leadership Skills
As an Assistant General Manager, you'll need to lead a team effectively. Prepare examples of past experiences where you've successfully managed or mentored a team, showcasing your ability to inspire and motivate others.
✨Emphasise Customer Service Excellence
Exceptional customer service is key in this role. Be ready to discuss specific instances where you went above and beyond for customers, and how you would instil that same level of service in your team.
✨Prepare for Situational Questions
Expect questions that assess your adaptability and resilience. Think of scenarios where you've faced challenges in a fast-paced environment and how you handled them, demonstrating your problem-solving skills.
