At a Glance
- Tasks: Manage tenancy processes, ensuring smooth experiences for residents and compliance with legal requirements.
- Company: Join a leading Manchester-based property specialist known for exceptional customer service.
- Benefits: Collaborative team environment with opportunities for personal growth and professional development.
- Other info: Be part of a respected business with a commitment to excellence and innovation.
- Why this job: Make a real impact in the private rental sector while developing your skills.
- Qualifications: Attention to detail, strong communication skills, and a passion for customer service.
The predicted salary is between 25000 - 35000 £ per year.
Select Residential is a leading Manchester-based residential property specialist, providing expert lettings, property management, and investment services across City Centre Manchester and soon Birmingham. With a strong reputation for delivering exceptional customer service and market expertise, Select Residential works with individual landlords, institutional investors and developers to maximise the value and performance of their investment assets.
The business combines local market knowledge with a professional, customer-focused approach, offering tailored solutions throughout the property lifecycle. Committed to excellence, innovation, and long-term client relationships, Select Residential continues to grow its portfolio while maintaining high standards of service, compliance, and operational performance.
As an employer, Select Residential offers the opportunity to join a collaborative and ambitious team, where employees are empowered to make a meaningful impact, develop professionally, and contribute to the continued success of one of Manchester's largest and most respected property businesses.
This is an exciting opportunity to join an ambitious and growing business within the private rental sector. The role requires a savvy individual who has a keen eye for detail, is efficient and possesses a passion for delivering exceptional customer service. Resident Contracts Executive plays a key role in managing the end-to-end tenancy process, from pre-arrival checks through to move-in and ongoing tenancy administration. This role ensures compliance with legal requirements, accurate financial processing, and smooth customer experience for our residents.
Key Role Responsibilities:- Conduct all pre-arrival checks, including tenant referencing and Right to Rent verification.
- Prepare and issue tenancy and licence agreements, ensuring all details are accurately recorded in the CRM system.
- Confirm that all required documentation is signed and payments are received prior to check-in.
- Collaborate closely with the Sales and Operations teams to deliver a seamless move-in experience for residents.
- Manage rent schedules, including uploading and updating records in line with company procedures.
- Reconcile incoming payments, ensuring they are correctly allocated to tenant accounts.
- Investigate and resolve discrepancies, including incorrect payment amounts or missing details.
- Ensure tenants have active Direct Debit arrangements and address any payment-related issues promptly.
- Process refunds and adjustments as required.
- Monitor monthly rental payments, follow up on overdue accounts, and take appropriate action in line with company debt policies.
- Follow the company’s Debt Standard Operating Procedure (SOP) and liaise with solicitors, councils, and third-party debt management partners.
- Maintain accurate records of tenants in the legal debt process and ensure updates are tracked.
- Manage council tax processes and communication with local authorities.
- Essential that you can demonstrate a meticulous attitude towards daily tasks.
- Confident in your approach with a friendly and personable attitude.
- Passionate about your craft and self-learning.
- A real team player whose naturally good at communicating.
- Happy to ask for help and enjoy helping others.
- Genuine love for meeting and speaking to people.
- Self-motivated individual.
Resident Contracts Executive employer: Select Residential
Select Residential is an exceptional employer located in the heart of Manchester, offering a dynamic work environment where employees are encouraged to thrive and make a significant impact in the residential property sector. With a strong focus on professional development, collaborative teamwork, and a commitment to delivering outstanding customer service, employees can expect ample growth opportunities and a supportive culture that values innovation and excellence. Join us to be part of a respected company that prioritises both client satisfaction and employee well-being.
