At a Glance
- Tasks: Manage the tenancy process and ensure a smooth experience for residents.
- Company: Leading Manchester-based residential property specialist with a strong reputation.
- Benefits: Join a collaborative team with opportunities for personal growth and development.
- Other info: Dynamic work environment with a focus on excellence and innovation.
- Why this job: Make a real impact in the private rental sector while enhancing your skills.
- Qualifications: Attention to detail, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Select Residential is a leading Manchester-based residential property specialist, providing expert lettings, property management, and investment services across City Centre Manchester and soon Birmingham. With a strong reputation for delivering exceptional customer service and market expertise, Select Residential works with individual landlords, institutional investors and developers to maximise the value and performance of their investment assets.
The business combines local market knowledge with a professional, customer-focused approach, offering tailored solutions throughout the property lifecycle. Committed to excellence, innovation, and long-term client relationships, Select Residential continues to grow its portfolio while maintaining high standards of service, compliance, and operational performance.
As an employer, Select Residential offers the opportunity to join a collaborative and ambitious team, where employees are empowered to make a meaningful impact, develop professionally, and contribute to the continued success of one of Manchester's largest and most respected property businesses.
This is an exciting opportunity to join an ambitious and growing business within the private rental sector. The role requires a savvy individual who has a keen eye for detail, is efficient and possesses a passion for delivering exceptional customer service. Resident Contracts Executive plays a key role in managing the end-to-end tenancy process, from pre-arrival checks through to move-in and ongoing tenancy administration. This role ensures compliance with legal requirements, accurate financial processing, and smooth customer experience for our residents.
Key Role Responsibilities:
- Conduct all pre-arrival checks, including tenant referencing and Right to Rent verification.
- Prepare and issue tenancy and licence agreements, ensuring all details are accurately recorded in the CRM system.
- Confirm that all required documentation is signed and payments are received prior to check-in.
- Collaborate closely with the Sales and Operations teams to deliver a seamless move-in experience for residents.
- Manage rent schedules, including uploading and updating records in line with company procedures.
- Reconcile incoming payments, ensuring they are correctly allocated to tenant accounts.
- Investigate and resolve discrepancies, including incorrect payment amounts or missing details.
- Ensure tenants have active Direct Debit arrangements and address any payment-related issues promptly.
- Process refunds and adjustments as required.
- Monitor monthly rental payments, follow up on overdue accounts, and take appropriate action in line with company debt policies.
- Follow the company's Debt Standard Operating Procedure (SOP) and liaise with solicitors, councils, and third-party debt management partners.
- Maintain accurate records of tenants in the legal debt process and ensure updates are tracked.
- Manage council tax processes and communication with local authorities.
About you:
- Essential that you can demonstrate a meticulous attitude towards daily tasks.
- Confident in your approach with a friendly and personable attitude.
- Passionate about your craft and self-learning.
- A real team player who's naturally good at communicating.
- Happy to ask for help and enjoy helping others.
- Genuine love for meeting and speaking to people.
- Self-motivated individual.
Resident Contracts Executive in Eccles employer: Select Residential
Select Residential is an exceptional employer located in the heart of Manchester, offering a dynamic work environment where employees are encouraged to thrive and make a significant impact in the residential property sector. With a strong focus on professional development, collaborative teamwork, and a commitment to delivering outstanding customer service, employees can expect ample growth opportunities and a supportive culture that values innovation and excellence. Join us to be part of a respected company that prioritises both client satisfaction and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Contracts Executive in Eccles
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Select Residential.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Select Residential? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Select Residential's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Resident Contracts Executive in Eccles
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Resident Contracts Executive role at Select Residential, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Select Residential
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Select Residential operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Select Residential. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Select Residential.
