People & Performance Manager in Norwich

People & Performance ManagerAre you a people leader who thrives on building professional, high‐performing teams? Can you step into a growth‐stage business and create the people infrastructure, processes, and culture that enable rapid scaling? If you answered yes, we want to hear from you.

About the RoleOur client is a fast‐growing, ambitious e‐commerce business with operations across the Norfolk region. They are at a pivotal moment of expansion, with acquisition opportunities and new ventures planned for the next 12 months. To support this growth and professionalise operations, they are now seeking an experienced People & Performance Manager.

This is a hands‐on, strategic role combining recruitment, performance management, compliance, and process development. You will report directly to the Managing Director and work across the entire business—from head office through to multiple warehouse locations—ensuring people, processes, and performance align to deliver strong commercial results. This is not a remote role; you will be present on‐site and available for cross‐site management as needed.

Key ResponsibilitiesRecruitment & Onboarding

Manage end‐to‐end recruitment—draft job descriptions, coordinate interviews, and make hires that balance performance and culture fit

Develop and maintain role profiles and organisational charts as the business expands

Oversee onboarding and probation processes with clear expectations and objective outcomes

Performance & Development

Lead appraisal and performance review processes to drive growth, accountability, and improvement

Support managers in setting clear objectives and addressing underperformance promptly and professionally

Identify and coordinate relevant training, maintaining comprehensive appraisal and development records

Coordinate salary reviews, ensuring fairness and market competitiveness

Advise management on pay progression reflecting performance, market conditions, and budget

Maintain accurate employee records, contracts, and documentation

Develop and update people‐related policies to ensure compliance and consistency

Ensure compliance with all employment law, health & safety, and data protection requirements

Organisation & Process

Develop accurate accountability charts and ensure team activity reflects current roles

Identify and implement improvements in people processes and record keeping

Support development of clear, repeatable systems for recruitment, reviews, and training

Culture & Accountability

Help maintain a professional, performance‐driven culture built on fairness, respect, and accountability

Promote company values and encourage high standards of conduct

What We\’re Looking ForExperience & Skills

Proven people management or operational role experience covering recruitment, performance management, and compliance

Commercial awareness and confidence balancing fairness with business needs

Strong communication and interpersonal skills with authority to influence at all levels

Experience handling sensitive staff issues and driving performance improvement

Excellent organisational and record‐keeping skills with strong attention to detail

Personal Attributes

Professional, balanced, and pragmatic with a calm, confident approach to challenging situations

Trusted and discreet with confidential information

Structured and disciplined, but flexible and willing to \’get stuck in\’

Fair‐minded and commercially aware, focused on continuous improvement

Comfortable saying \’no\’ when required and explaining your reasoning clearly

CIPD Level 5+ or related HR qualification

Background in e‐commerce, logistics, or operations environments

What\’s On Offer

Competitive salary depending on experience

On‐site base within Norfolk with flexibility to visit multiple locations

A hands‐on role with genuine strategic influence over people and culture

Opportunity to shape people processes as the business scales through acquisition and organic growth

A supportive leadership team and the chance to make a real difference in a growing business

About the BusinessOur client is a well‐established, ambitious e‐commerce company operating across the Norfolk region with significant national reach. They are at an exciting inflection point with substantial growth planned. The business is professionally run, commercially focused, and committed to building a culture where people are developed, performance is managed fairly, and processes enable scale.

How to ApplyThis role is being handled confidentially by Emma @ Select Recruitment. If you\’re interested, please submit your CV and a brief note on how your experience aligns with the role. Please include your salary expectations. All applications are treated in confidence.

Further information about the role and our client will be provided to shortlisted candidates.

Contact Emma at Select Recruitment

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