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For Companies At a Glance
- Tasks: Support customers with after-sales service and manage orders for spare parts.
- Company: Join a leading supplier of manufacturing machinery in the UK and Ireland.
- Benefits: Enjoy a competitive salary, potential for growth, and a supportive work environment.
- Why this job: Perfect for those who love problem-solving and want to make an impact in a dynamic team.
- Qualifications: Mechanical or electrical background with experience in technical support or service roles.
- Other info: Opportunity to progress into sales and contribute new ideas.
The predicted salary is between 24000 - 36000 £ per year.
We are recruiting on behalf of a well-established supplier of manufacturing machinery, operating across the UK and Ireland.
This is an office-based position focused on providing after-sales service and support to customers. The role involves a variety of service-related tasks and will suit someone with a mechanical or electrical background, who is confident making decisions and working independently.
Key responsibilities include:
- Providing after-sales service and support to manufacturing customers
- Creating quotations and processing orders for spare parts and services
- Coordinating the delivery and invoicing of parts and service work
- Quoting for preventative maintenance and chargeable work
- Handling service administration tasks as required
Over time, there is the opportunity to become more involved in the sales of new equipment and projects.
Key Skills & Experience Required:
- Good to strong mechanical and electrical knowledge
- Experience in a similar after-sales, technical support or service administration role
- Ability to think clearly under pressure and solve problems effectively
- Strong organisational and administrative skills
- Able to work autonomously and manage changing priorities
- Comfortable in a customer-facing environment
Desired Strengths:
- Strong common sense, initiative, and a “can-do” attitude
- Willingness to learn and progress within the company
- Good multitasking skills and the ability to prioritise effectively
- Team player who can also work confidently on their own
- Open to learning existing company procedures, while contributing new ideas
- Good communication and negotiation skills
- Ability to provide solutions and ask for support when needed
- Electrical knowledge (advantageous)
- CAD/SolidWorks experience (advantageous)
- German or Dutch language skills (advantageous)
Interested? Apply today to learn more. All applications will be handled in the strictest confidence.
After-Sales Technical Support & Service Coordinator employer: Select Recruitment
Contact Detail:
Select Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After-Sales Technical Support & Service Coordinator
✨Tip Number 1
Familiarise yourself with the specific machinery and equipment that the company supplies. Understanding the products will not only help you in the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your mechanical and electrical knowledge, as this is crucial for the position. Consider reviewing common issues faced in after-sales support to showcase your problem-solving skills during discussions.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships or resolved technical issues in previous roles. This will highlight your experience and ability to work autonomously under pressure.
✨Tip Number 4
If you have any experience with CAD or SolidWorks, be ready to discuss it. Even if it's not a requirement, showing familiarity with these tools can set you apart from other candidates.
We think you need these skills to ace After-Sales Technical Support & Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in after-sales support, technical roles, and any mechanical or electrical knowledge. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to work independently. Mention specific examples from your past experiences that align with the responsibilities of the After-Sales Technical Support & Service Coordinator position.
Highlight Relevant Skills: In your application, emphasise your organisational skills, ability to multitask, and customer-facing experience. If you have CAD/SolidWorks experience or language skills, be sure to include these as they are advantageous for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Select Recruitment
✨Showcase Your Technical Knowledge
Make sure to highlight your mechanical and electrical knowledge during the interview. Be prepared to discuss specific experiences where you've applied this knowledge, especially in after-sales or technical support roles.
✨Demonstrate Problem-Solving Skills
Since the role requires clear thinking under pressure, prepare examples of how you've effectively solved problems in past positions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Organisational Abilities
The ability to manage changing priorities is crucial. Share instances where you successfully juggled multiple tasks or projects, showcasing your strong organisational skills and ability to work autonomously.
✨Prepare for Customer Interaction Scenarios
As this role involves customer-facing responsibilities, think of examples where you've provided excellent customer service. Be ready to discuss how you handle difficult situations and maintain a positive attitude.
