After-Sales Technical Support & Service Coordinator

Job Title: Technical After-Sales Coordinator

Location: Office-based

Type: Full-Time, Permanent

Salary: Circa £30,000.00, dependent on experience

We are recruiting on behalf of a well-established supplier of manufacturing machinery, operating across the UK and Ireland.

The Role:

This is an office-based position focused on providing after-sales service and support to customers. The role involves a variety of service-related tasks and will suit someone with a mechanical or electrical background, who is confident making decisions and working independently.

Key responsibilities include:

• Providing after-sales service and support to manufacturing customers
• Creating quotations and processing orders for spare parts and services
• Coordinating the delivery and invoicing of parts and service work
• Quoting for preventative maintenance and chargeable work
• Handling service administration tasks as required

Over time, there is the opportunity to become more involved in the sales of new equipment and projects.

Key Skills & Experience Required:

• Good to strong mechanical and electrical knowledge
• Experience in a similar after-sales, technical support or service administration role
• Ability to think clearly under pressure and solve problems effectively
• Strong organisational and administrative skills
• Able to work autonomously and manage changing priorities
• Comfortable in a customer-facing environment

Desired Strengths:

• Strong common sense, initiative, and a “can-do” attitude
• Willingness to learn and progress within the company
• Good multitasking skills and the ability to prioritise effectively
• Team player who can also work confidently on their own
• Open to learning existing company procedures, while contributing new ideas
• Good communication and negotiation skills
• Ability to provide solutions and ask for support when needed
• Electrical knowledge (advantageous)
• CAD/SolidWorks experience (advantageous)
• German or Dutch language skills (advantageous)

Interested?

Apply today to learn more. All applications will be handled in the strictest confidence.