At a Glance
- Tasks: Shape a high-performing culture and support growth in a dynamic e-commerce business.
- Company: Fast-growing e-commerce company in Norfolk with a focus on professional development.
- Benefits: Opportunity to work closely with leadership and make a real impact.
- Other info: Hands-on role with excellent career growth potential.
- Why this job: Be part of an exciting growth journey and build something meaningful.
- Qualifications: 3+ years in HR, experience in owner-operated SMEs, and CIPD Level 5 qualification.
The predicted salary is between 40000 - 50000 £ per year.
Our client is a dynamic, fast-growing e-commerce business in Norfolk on an exciting growth trajectory, and they're looking for an experienced People & Performance Manager to help them scale professionally and build a high-performing culture. This is your chance to make a real impact in a business where you'll work directly with the owner and leadership team, shaping how they grow. You'll build structure, embed accountability, and develop their people creating the professional foundations that support strong commercial results. Reporting directly to the MD, you'll be a trusted partner to leadership and the link between their management team and staff, ensuring consistency, fairness, and performance across the business.
THE FOUR NON-NEGOTIABLE REQUIREMENTS
- Stability & Longevity: A track record of sustained service in your roles (minimum 3+ years in previous positions). They're looking for someone committed to building long-term impact, not job-hopping. They want you to grow with them.
- Owner-Operated SME Experience: Direct experience working in small-to-medium owner-operated businesses where you've worked closely with the business owner. You understand the dynamics, the pace, and what it takes to support owner-led growth.
- On-Site Presence (Mon-Fri): Full-time on-site presence at their Norfolk headquarters, every day Monday to Friday. This is a hands-on role requiring daily interaction with teams, managers, and leadership. (Part-time candidates working 4 days per week can be considered, provided all 4 days are on-site.)
- HR Qualification: CIPD Level 5 or equivalent HR qualification. They need formal HR expertise underpinning your practical experience.
If you don't meet all four of these requirements, this role is not the right fit and we'd encourage you to consider other opportunities.
WHAT YOU'LL DO
- Recruitment & Onboarding
- Performance, Conduct & Development
- Policies, Records & Compliance
- Organisation & Process
- Culture, Communication & Accountability
WHO YOU ARE
Essential Experience
- 3+ years sustained service in your most recent HR & people management
- Direct experience in owner-operated or founder-led SMEs
- Proven experience in recruitment, performance management, and staff conduct
- CIPD Level 5 (or equivalent) HR qualification
- Confidence managing sensitive staff issues and performance improvement
- Strong commercial awareness balancing fairness with business needs
Personal Attributes
- Professional, pragmatic, and balanced
- Calm and confident handling challenging situations
- Discreet with confidential information
- Structured and process-driven
- Commercially aware with sound judgement
- Comfortable setting clear expectations and reinforcing standards
Location & Availability
- Based in or able to commute reliably to Norfolk (Mon-Fri, on-site)
- Right to work in the UK
WHAT MAKES THIS DIFFERENT
This is a business on the cusp of exciting growth, led by an owner who's genuinely invested in building a professional, scaled operation. You'll work directly with leadership, shape culture and systems, and see the tangible impact of your work as they grow. It's hands-on, it's real, and it matters. If you've thrived in owner-operated businesses and want to build something meaningful, this is the role for you.
People and Performance Manager employer: Select Recruitment Specialists Ltd
Join a dynamic and rapidly expanding company that prioritises employee growth and development, offering a clear pathway to advance from Senior Estimator to Commercial Manager. With a collaborative culture and a strong project pipeline, you will benefit from professional development support and generous holiday allowances, making this an excellent opportunity for those looking to thrive in their careers.
Contact Details:
Select Recruitment Specialists Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land People and Performance Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that People and Performance Manager role.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your authentic self shine through. They want someone who fits their culture, so don’t be afraid to showcase your passion for building high-performing teams.
✨Tip Number 3
Prepare for those interviews! Research the company inside out, especially their growth trajectory and values. Be ready to discuss how your experience aligns with their needs, particularly in owner-operated SMEs. We want you to stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining a dynamic team that’s all about growth and making an impact.
We think you need these skills to ace People and Performance Manager
Some tips for your application 🫡
Show Your Commitment:Make sure to highlight your stability and longevity in previous roles. We want to see that you're in it for the long haul, so share examples of how you've contributed to past organisations over time.
Tailor Your Experience:When you’re writing your application, focus on your experience in owner-operated SMEs. We’re looking for someone who understands the unique dynamics of these businesses, so make that clear in your application.
Be Hands-On:Since this role requires a full-time on-site presence, let us know about your willingness and ability to engage directly with teams and leadership. Share any relevant experiences where you’ve thrived in a hands-on environment.
Highlight Your HR Expertise:Don’t forget to mention your HR qualifications, especially if you have a CIPD Level 5 or equivalent. We need to see that you have the formal expertise to back up your practical experience in people management.
How to prepare for a job interview at Select Recruitment Specialists Ltd
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the role. Brush up on your knowledge of HR practices, especially in recruitment and performance management. Familiarise yourself with the dynamics of owner-operated SMEs, as this will show you understand the unique challenges they face.
✨Showcase Your Experience
Prepare to discuss your previous roles in detail, particularly your sustained service and how you've contributed to building a high-performing culture. Use specific examples that highlight your ability to manage sensitive staff issues and improve performance, as these are key aspects of the job.
✨Demonstrate Cultural Fit
This role is all about shaping culture, so be ready to talk about your approach to fostering accountability and communication within teams. Think of ways you can illustrate your professional yet pragmatic style, and how you’ve successfully navigated challenging situations in the past.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company’s growth trajectory and how you can contribute. Inquire about their current challenges and how they envision the People & Performance Manager role evolving. This not only demonstrates your enthusiasm but also helps you gauge if the company aligns with your values.
