Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead recruitment, performance management, and develop a thriving workplace culture.
- Company: Fast-growing e-commerce business with ambitious expansion plans.
- Benefits: Competitive salary, on-site flexibility, and strategic influence over people processes.
- Why this job: Shape the future of a dynamic company and make a real impact on its culture.
- Qualifications: Experience in people management, strong communication skills, and a commercial mindset.
- Other info: Join a supportive team and drive growth in a rapidly scaling environment.
The predicted salary is between 36000 - 60000 £ per year.
Are you a people leader who thrives on building professional, high-performing teams? Can you step into a growth-stage business and create the people infrastructure, processes, and culture that enable rapid scaling? If you’ve answered yes, we want to hear from you.
ABOUT THE ROLE
Our client is a fast-growing, ambitious e-commerce business with operations across the Norfolk region. They’re at a pivotal moment of expansion, with acquisition opportunities and new ventures planned for the next 12 months. To support this growth and professionalise operations, they are now seeking an experienced People & Performance Manager. This is a hands-on, strategic role combining recruitment, performance management, compliance, and process development. You’ll report directly to the Managing Director and work across the entire business — from head office through to multiple warehouse locations — ensuring people, processes, and performance align to deliver strong commercial results. This is not a remote role; you’ll be present on-site and available for cross-site management as needed.
KEY RESPONSIBILITIES
- Recruitment & Onboarding
- Manage end-to-end recruitment — drafting job descriptions, coordinating interviews, and making hires that balance performance and culture fit
- Develop and maintain role profiles and organisational charts as the business expands
- Oversee onboarding and probation processes with clear expectations and objective outcomes
- Performance & Development
- Lead appraisal and performance review processes to drive growth, accountability, and improvement
- Support managers in setting clear objectives and addressing underperformance promptly and professionally
- Identify and coordinate relevant training, maintaining comprehensive appraisal and development records
- Pay, Reward & Benchmarking
- Coordinate salary reviews, ensuring fairness and market competitiveness
- Advise management on pay progression reflecting performance, market conditions, and budget
- Policies, Records & Compliance
- Maintain accurate employee records, contracts, and documentation
- Develop and update people-related policies to ensure compliance and consistency
- Ensure compliance with all employment law, health & safety, and data protection requirements
- Organisation & Process
- Develop accurate accountability charts and ensure team activity reflects current roles
- Identify and implement improvements in people processes and record keeping
- Support development of clear, repeatable systems for recruitment, reviews, and training
- Culture & Accountability
- Help maintain a professional, performance-driven culture built on fairness, respect, and accountability
- Promote company values and encourage high standards of conduct
WHAT WE'RE LOOKING FOR
Experience & Skills
- Proven people management or operational role experience covering recruitment, performance management, and compliance
- Commercial awareness and confidence balancing fairness with business needs
- Strong communication and interpersonal skills with authority to influence at all levels
- Experience handling sensitive staff issues and driving performance improvement
- Excellent organisational and record-keeping skills with strong attention to detail
Personal Attributes
- Professional, balanced, and pragmatic with calm, confident approach to challenging situations
- Trusted and discreet with confidential information
- Structured and disciplined, but flexible and willing to 'get stuck in'
- Fair-minded and commercially aware, focused on continuous improvement
- Comfortable saying 'no' when required and explaining your reasoning clearly
Desirable
- CIPD Level 5+ or related HR qualification
- Background in e-commerce, logistics, or operations environments
WHAT'S ON OFFER
- Competitive salary depending on experience
- On-site base within Norfolk with flexibility to visit multiple locations
- A hands-on role with genuine strategic influence over people and culture
- Opportunity to shape people processes as the business scales through acquisition and organic growth
- A supportive leadership team and the chance to make a real difference in a growing business
ABOUT THE BUSINESS
Our client is a well-established, ambitious e-commerce company operating across the Norfolk region with significant national reach. They’re at an exciting inflection point with substantial growth planned. The business is professionally run, commercially focused, and committed to building a culture where people are developed, performances are managed fairly, and processes enable scale.
HOW TO APPLY
This role is being handled confidentially by Emma at Select Recruitment. If you’re interested, please submit your CV and a brief note on how your experience aligns with the role. Please include your salary expectations. All applications are treated in confidence.
People & Performance Manager in Norwich employer: Select Recruitment Specialists Ltd
Contact Detail:
Select Recruitment Specialists Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People & Performance Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a People & Performance Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role is all about building a performance-driven culture, be ready to discuss how your experience aligns with their goals and how you can contribute to their growth.
✨Tip Number 3
Showcase your hands-on experience! In your conversations, highlight specific examples of how you've successfully managed recruitment, performance reviews, and compliance in previous roles. This will demonstrate that you can hit the ground running.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining a fast-growing e-commerce business like this one.
We think you need these skills to ace People & Performance Manager in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the People & Performance Manager role. Highlight your experience in recruitment, performance management, and compliance, as these are key areas for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain how your background aligns with our needs. Be sure to mention your understanding of building high-performing teams and creating a positive culture, as this is what we’re all about.
Showcase Your People Skills: In your application, don’t forget to highlight your strong communication and interpersonal skills. We want to see how you’ve influenced others and handled sensitive situations in the past. This will help us understand your approach to people management.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Select Recruitment Specialists Ltd
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and recent developments. Understanding their e-commerce operations and growth plans will help you tailor your responses and show that you're genuinely interested in contributing to their success.
✨Showcase Your People Skills
As a People & Performance Manager, your ability to lead and influence is crucial. Prepare examples of how you've successfully managed teams, handled sensitive issues, and driven performance improvements. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-world situations. Think about challenges you've faced in recruitment or performance management and how you overcame them. This will demonstrate your strategic thinking and hands-on approach.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company culture, their expectations for the role, or how they measure success. This shows your enthusiasm and helps you gauge if the company is the right fit for you.