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For Companies At a Glance
- Tasks: Shape a high-performing culture and support growth in a dynamic e-commerce business.
- Company: Fast-growing e-commerce company in Norfolk with a focus on professional development.
- Benefits: Opportunity to work closely with leadership and make a real impact.
- Other info: Hands-on role with excellent career growth potential.
- Why this job: Be part of an exciting growth journey and build something meaningful.
- Qualifications: 3+ years in HR, experience in owner-operated SMEs, and CIPD Level 5 qualification.
The predicted salary is between 40000 - 50000 £ per year.
Our client is a dynamic, fast-growing e-commerce business in Norfolk on an exciting growth trajectory, and they're looking for an experienced People & Performance Manager to help them scale professionally and build a high-performing culture. This is your chance to make a real impact in a business where you'll work directly with the owner and leadership team, shaping how they grow. You'll build structure, embed accountability, and develop their people—creating the professional foundations that support strong commercial results.
Reporting directly to the MD, you'll be a trusted partner to leadership and the link between their management team and staff, ensuring consistency, fairness, and performance across the business.
THE FOUR NON-NEGOTIABLE REQUIREMENTS
- Stability & Longevity: A track record of sustained service in your roles (minimum 3+ years in previous positions). They're looking for someone committed to building long-term impact, not job-hopping. They want you to grow with them.
- Owner-Operated SME Experience: Direct experience working in small-to-medium owner-operated businesses where you've worked closely with the business owner. You understand the dynamics, the pace, and what it takes to support owner-led growth.
- On-Site Presence (Mon-Fri): Full-time on-site presence at their Norfolk headquarters, every day Monday to Friday. This is a hands-on role requiring daily interaction with teams, managers, and leadership. (Part-time candidates working 4 days per week can be considered, provided all 4 days are on-site.)
- HR Qualification: CIPD Level 5 or equivalent HR qualification. They need formal HR expertise underpinning your practical experience. If you don't meet all four of these requirements, this role is not the right fit—and we'd encourage you to consider other opportunities.
WHAT YOU'LL DO
- Recruitment & Onboarding
- Performance, Conduct & Development
- Policies, Records & Compliance
- Organisation & Process
- Culture, Communication & Accountability
WHO YOU ARE
Essential Experience
- 3+ years sustained service in your most recent HR & people management
- Direct experience in owner-operated or founder-led SMEs
- Proven experience in recruitment, performance management, and staff conduct
- CIPD Level 5 (or equivalent) HR qualification
- Confidence managing sensitive staff issues and performance improvement
- Strong commercial awareness—balancing fairness with business needs
Personal Attributes
- Professional, pragmatic, and balanced
- Calm and confident handling challenging situations
- Discreet with confidential information
- Structured and process-driven
- Commercially aware with sound judgement
- Comfortable setting clear expectations and reinforcing standards
Location & Availability
- Based in or able to commute reliably to Norfolk (Mon-Fri, on-site)
- Right to work in the UK
WHAT MAKES THIS DIFFERENT
This is a business on the cusp of exciting growth, led by an owner who's genuinely invested in building a professional, scaled operation. You'll work directly with leadership, shape culture and systems, and see the tangible impact of your work as they grow. It's hands-on, it's real, and it matters.
If you've thrived in owner-operated businesses and want to build something meaningful, this is the role for you.
Please submit your CV and a brief cover letter (highlighting your experience in owner-operated SMEs and explaining why you're interested in this specific opportunity).
Please note: Previous applicants to this role will not be considered. This is a new search with revised requirements.
People and Performance Manager in Norwich employer: Select Recruitment Specialists Ltd
Contact Detail:
Select Recruitment Specialists Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People and Performance Manager in Norwich
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Be ready for those interviews! Research the company inside out, especially their culture and values. Prepare some questions to ask them too—showing genuine interest can really set you apart from the crowd.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows you're keen on the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace People and Performance Manager in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of People and Performance Manager. Highlight your experience in owner-operated SMEs and any relevant HR qualifications. We want to see how your background aligns with what our client is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're interested in this specific opportunity and how your experience can help shape the culture and systems at our client's business. Keep it concise but impactful!
Showcase Your Stability: Since they're looking for someone with a track record of sustained service, make sure to emphasise your longevity in previous roles. We want to see that you’re committed to building long-term impact, not just hopping from job to job.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensure it gets to the right people. Plus, it shows you’re serious about joining this exciting growth journey!
How to prepare for a job interview at Select Recruitment Specialists Ltd
✨Know Your Stuff
Make sure you understand the dynamics of owner-operated SMEs. Brush up on your knowledge about how these businesses function and the unique challenges they face. This will help you demonstrate your experience and show that you’re the right fit for their growth journey.
✨Showcase Your Longevity
Prepare to discuss your track record of sustained service in previous roles. Highlight specific examples where you've made a long-term impact, as this is crucial for them. They want someone committed to growing with the business, so be ready to share your journey.
✨Be Hands-On
Since this role requires a full-time on-site presence, convey your enthusiasm for being actively involved with teams and leadership. Share examples of how you've successfully engaged with staff in previous positions, reinforcing your ability to foster a high-performing culture.
✨Demonstrate Your HR Expertise
With a CIPD Level 5 qualification or equivalent, make sure to highlight your formal HR expertise. Prepare to discuss how you've applied this knowledge practically in recruitment, performance management, and handling sensitive issues, showcasing your balanced approach to fairness and business needs.