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- Tasks: Lead a senior team to maximise income recovery across a large housing portfolio.
- Company: Established Norfolk-based housing provider focused on resident satisfaction.
- Benefits: Competitive salary, leadership opportunities, and a chance to make a real impact.
- Other info: Dynamic role with a focus on financial inclusion and team development.
- Why this job: Shape policies and strategies while supporting residents in their housing journey.
- Qualifications: Extensive knowledge of service charges and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Do you know service charges inside out? Can you lead a senior team to maximise income recovery across a 7,000+ home portfolio while keeping residents at the heart of every decision? If you’ve answered yes to both, read on.
A well-established Norfolk-based housing provider is looking for a Head of Service Charges, Rents to lead the Service Charge £43m+ of rent and service charge income across tenants, leaseholders, freeholders, shared owners and garages. This is a genuine leadership role, not a hands-off one. You’ll own the policy, shape the strategy, and drive the day-to-day delivery of setting, issuing, reconciling and collecting charges across the full portfolio.
What you’ll be doing:
- Leading on service charge setting, estimate consultation, actual accounts, sinking funds and major works final accounts
- Owning the Service Charge Policy and Income Collection Policy, and feeding into the group Rent Setting Policy
- Driving income collection strategy to minimise arrears across all tenures
- Developing financial inclusion and welfare benefits support to sustain tenancies
- Coaching and developing a senior management team, building a culture of ownership and accountability
Representing the organisation...
Head of Service Charges & Rents in Norfolk employer: Select Recruitment Specialists Ltd
Contact Detail:
Select Recruitment Specialists Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Charges & Rents in Norfolk
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want to see how you can align your experience with their mission, especially when it comes to maximising income recovery while keeping residents at the heart of decisions.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've coached teams in the past and built a culture of ownership. We love hearing about real-life examples that demonstrate your ability to drive strategy and deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can own policies and shape strategies in roles like this one.
We think you need these skills to ace Head of Service Charges & Rents in Norfolk
Some tips for your application 🫡
Know Your Stuff: Make sure you really understand service charges and rents. We want to see that you can talk the talk and walk the walk, so highlight your experience and knowledge in this area in your application.
Show Your Leadership Skills: This role is all about leading a team, so don’t be shy about showcasing your leadership experience. Tell us how you've coached and developed teams in the past, and how you plan to build a culture of ownership and accountability.
Keep Residents at Heart: We’re looking for someone who puts residents first. In your application, share examples of how you’ve prioritised resident needs in your previous roles, especially when it comes to income recovery and service charge policies.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Select Recruitment Specialists Ltd
✨Know Your Numbers
Make sure you’re well-versed in the specifics of service charges and rents. Brush up on key figures, policies, and strategies related to income recovery. Being able to discuss the £43m+ income and how you would manage it will show your expertise and confidence.
✨Show Leadership Skills
Prepare examples that demonstrate your leadership experience, especially in managing senior teams. Think about times when you’ve successfully driven strategy or improved processes. This role is all about ownership and accountability, so be ready to showcase your ability to inspire and coach others.
✨Put Residents First
Since the job emphasises keeping residents at the heart of decisions, come prepared with ideas on how to balance income recovery with resident satisfaction. Discuss any previous experiences where you’ve successfully implemented resident-focused initiatives.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to service charge setting or income collection. Think through potential challenges and how you would address them. This will help demonstrate your problem-solving skills and strategic thinking.