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- Tasks: Lead and inspire the front of house team while ensuring exceptional customer service.
- Company: Join a passionate, privately owned business that loves tea and coffee in beautiful North Norfolk.
- Benefits: Enjoy competitive pay, free drinks, staff discounts, and a supportive team culture.
- Why this job: Be part of a thriving business where your love for tea and coffee can shine.
- Qualifications: Experience in front of house management and a genuine passion for tea and coffee required.
- Other info: Flexible hours with opportunities for professional development and career progression.
Select are currently recruiting for an experienced Front of House Manager for one of our lovely clients on the outskirts of Holt, Norfolk
Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity
Due to internal promotion, they are currently seeking a Front of House Manager to join their team to help deliver and grow their business.
Employment Type: Temp to Perm (Immediate start available)
Working Hours: 9:00am – 5:00pm, 5 day rota (including weekends)
Reports to: Business Owner/General Manager
About Our Client Our client is a privately owned business whose foundation is built from their love of tea and coffee, set in the beautiful surroundings of North Norfolk. As a company growing from strength to strength, they pride themselves on delivering high quality food made from fresh ingredients.
About the Role We are seeking an experienced and passionate Front of House Manager to help lead and deliver their vision and approach. This is an exciting opportunity to join a thriving business where your love of tea and coffee can truly shine, while contributing to menu development and ensuring exceptional customer satisfaction in a stunning Norfolk setting.
Key Responsibilities Team Leadership & Management
Lead, motivate and develop the front of house team to deliver outstanding customer service
Recruit, train and mentor staff members, ensuring consistent service standards
Create staff rotas and manage scheduling to ensure adequate coverage during all operating hours
Conduct regular team meetings and performance reviews
Menu Development & Food Quality
Collaborate with the team on menu ideas, changes and seasonal offerings
Ensure high quality food delivery using fresh ingredients
Monitor food presentation and quality standards
Work closely with kitchen staff to maintain consistency and excellence
Customer Experience & Satisfaction
Ensure all guests receive a warm welcome and exceptional service throughout their visit
Focus on customer satisfaction and enjoyment as the top priority
Handle customer enquiries, feedback and any concerns with professionalism
Create a welcoming atmosphere that reflects the company\’s passion for tea and coffee
Build relationships with regular customers and create memorable experiences
Operations Management
Oversee daily front of house operations including reservations, seating arrangements and service flow
Manage cash handling procedures and ensure accurate till reconciliation
Coordinate with kitchen and bar teams to ensure smooth service delivery
Maintain health and safety standards and ensure compliance with licensing requirements
Administration & Reporting
Monitor and report on sales performance, customer feedback and operational metrics
Manage stock levels for front of house supplies and equipment
Assist with marketing initiatives and promotional activities
Handle administrative tasks including payroll input and staff records
Essential Requirements
Genuine passion for tea and coffee
Proven experience in a front of house management role within hospitality
Strong leadership skills with the ability to motivate and develop team members
Excellent communication and interpersonal skills
Customer-focused approach with dedication to satisfaction and enjoyment
Creative input for menu development and food presentation
Ability to work flexible hours including weekends
Strong organisational skills and attention to detail
Desirable Requirements
Experience with coffee preparation and tea knowledge
Previous experience in café, tearoom or similar environment
Knowledge of food safety and hygiene regulations
Experience with POS systems and reservation software
Understanding of fresh ingredient sourcing and quality
What We Offer
Competitive salary commensurate with experience
Excellent company benefits including free drinks and lunches
Staff discount in the shop
Opportunity to contribute to menu development and business growth
Beautiful working environment in North Norfolk\’s stunning countryside
5 day working week with structured rota system
Supportive team culture in a growing, passionate business
Opportunities for professional development and career progression
For more details about this exciting opportunity, please call the Hospitality team at Select Recruitment today
Front of House Manager employer: Select Recruitment Specialists Ltd
Contact Detail:
Select Recruitment Specialists Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Familiarise yourself with the local tea and coffee culture in Norfolk. Understanding the preferences of the clientele can help you connect better during interviews and demonstrate your passion for the industry.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Be ready to discuss specific situations where you motivated staff or improved service standards.
✨Tip Number 3
Research the company’s menu and their approach to food quality. Being able to discuss potential menu ideas or improvements during your conversation will show your genuine interest and creativity.
✨Tip Number 4
Prepare to discuss your experience with customer service and how you handle feedback. Highlighting your commitment to creating memorable experiences for guests will resonate well with the hiring team.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front of house management and showcases your passion for tea and coffee. Use specific examples to demonstrate your leadership skills and customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your values align with their focus on high-quality food and exceptional customer service, and include any creative ideas you have for menu development.
Highlight Relevant Skills: In your application, emphasise your strong organisational skills, ability to work flexible hours, and experience with team leadership. Make sure to mention any knowledge of food safety regulations and POS systems, as these are important for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Select Recruitment Specialists Ltd
✨Show Your Passion for Tea and Coffee
Make sure to express your genuine love for tea and coffee during the interview. Share any personal experiences or knowledge you have about different types of tea and coffee, as this will resonate with the company's values and mission.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss specific situations where you motivated staff, handled conflicts, or improved service standards, as this role heavily relies on strong leadership.
✨Highlight Customer Service Experience
Be ready to talk about your approach to customer service. Share anecdotes that showcase your ability to handle customer feedback and create memorable experiences, which is crucial for this Front of House Manager position.
✨Discuss Menu Development Ideas
Think about some creative menu ideas or seasonal offerings you could suggest. This shows your proactive attitude and willingness to contribute to the business's growth, aligning with their focus on high-quality food and customer satisfaction.
