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For Companies At a Glance
- Tasks: Shape a high-performing culture and support growth in a dynamic e-commerce business.
- Company: Fast-growing e-commerce company in Norfolk with a focus on professional development.
- Benefits: Opportunity to work closely with leadership and make a real impact.
- Other info: Hands-on role with excellent career growth potential.
- Why this job: Be part of an exciting growth journey and build something meaningful.
- Qualifications: 3+ years in HR, experience in owner-operated SMEs, and CIPD Level 5 qualification.
The predicted salary is between 40000 - 50000 £ per year.
Our client is a dynamic, fast-growing e-commerce business in Norfolk on an exciting growth trajectory, and they're looking for an experienced People & Performance Manager to help them scale professionally and build a high-performing culture. This is your chance to make a real impact in a business where you'll work directly with the owner and leadership team, shaping how they grow. You'll build structure, embed accountability, and develop their people creating the professional foundations that support strong commercial results. Reporting directly to the MD, you'll be a trusted partner to leadership and the link between their management team and staff, ensuring consistency, fairness, and performance across the business.
THE FOUR NON-NEGOTIABLE REQUIREMENTS
- Stability & Longevity: A track record of sustained service in your roles (minimum 3+ years in previous positions). They're looking for someone committed to building long-term impact, not job-hopping. They want you to grow with them.
- Owner-Operated SME Experience: Direct experience working in small-to-medium owner-operated businesses where you've worked closely with the business owner. You understand the dynamics, the pace, and what it takes to support owner-led growth.
- On-Site Presence (Mon-Fri): Full-time on-site presence at their Norfolk headquarters, every day Monday to Friday. This is a hands-on role requiring daily interaction with teams, managers, and leadership. (Part-time candidates working 4 days per week can be considered, provided all 4 days are on-site.)
- HR Qualification: CIPD Level 5 or equivalent HR qualification. They need formal HR expertise underpinning your practical experience.
If you don't meet all four of these requirements, this role is not the right fit and we'd encourage you to consider other opportunities.
WHAT YOU'LL DO
- Recruitment & Onboarding
- Performance, Conduct & Development
- Policies, Records & Compliance
- Organisation & Process
- Culture, Communication & Accountability
WHO YOU ARE
Essential Experience
- 3+ years sustained service in your most recent HR & people management
- Direct experience in owner-operated or founder-led SMEs
- Proven experience in recruitment, performance management, and staff conduct
- CIPD Level 5 (or equivalent) HR qualification
- Confidence managing sensitive staff issues and performance improvement
- Strong commercial awareness balancing fairness with business needs
Personal Attributes
- Professional, pragmatic, and balanced
- Calm and confident handling challenging situations
- Discreet with confidential information
- Structured and process-driven
- Commercially aware with sound judgement
- Comfortable setting clear expectations and reinforcing standards
Location & Availability
- Based in or able to commute reliably to Norfolk (Mon-Fri, on-site)
- Right to work in the UK
WHAT MAKES THIS DIFFERENT
This is a business on the cusp of exciting growth, led by an owner who's genuinely invested in building a professional, scaled operation. You'll work directly with leadership, shape culture and systems, and see the tangible impact of your work as they grow. It's hands-on, it's real, and it matters. If you've thrived in owner-operated businesses and want to build something meaningful, this is the role for you.
People and Performance Manager in England employer: Select Recruitment Specialists Ltd
Contact Detail:
Select Recruitment Specialists Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People and Performance Manager in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that perfect role.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like our client in Norfolk. Show them why you’d be a great fit and how you can help them grow.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Tailor your responses to show how your experience aligns with their goals. Remember, they want someone who can build a high-performing culture, so highlight your relevant skills!
✨Tip Number 4
Follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the right fit for their team.
We think you need these skills to ace People and Performance Manager in England
Some tips for your application 🫡
Show Your Commitment: Make sure to highlight your stability and longevity in previous roles. We want to see that you’re not just looking for a quick gig but are genuinely interested in building a long-term impact with us.
Tailor Your Experience: When you’re writing your application, focus on your experience in owner-operated SMEs. We’re keen to know how you’ve worked closely with business owners and contributed to their growth.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Select Recruitment Specialists Ltd
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the role. Brush up on your knowledge of HR practices, especially in recruitment and performance management. Familiarise yourself with the dynamics of owner-operated SMEs, as this will show you understand the unique challenges they face.
✨Showcase Your Experience
Prepare to discuss your previous roles in detail, particularly your sustained service and how you've contributed to building a high-performing culture. Use specific examples that highlight your ability to manage sensitive staff issues and improve performance.
✨Demonstrate Cultural Fit
This role is all about shaping culture, so be ready to talk about your approach to fostering accountability and communication. Think of ways you can illustrate your professional yet pragmatic style, and how you’ve successfully navigated challenging situations in the past.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your interest in the company’s growth trajectory and how you can contribute. Inquire about their current challenges and how they envision the People & Performance Manager role evolving as the business scales.