Customer Success Co-ordinator in Bar Hill

The role Our client, a respected manufacturer, is looking for an experienced Customer Success Coordinator to join its UK Customer Operations team. Working alongside Area Account Managers, you will look after customers from first enquiry through to installation and beyond, making sure they get the most from the products and services. Key duties Managing capital equipment enquiries from first contact through to after installation Administering service contracts Handling inbound customer calls and resolving issues, keeping a 90% monthly answer rate Making on-boarding and satisfaction calls and following up on feedback Managing complaints in Salesforce through to resolution Holding regular catch-ups and order reviews with Account Managers and project engineers Keeping customer and order data accurate in Salesforce and Oracle Spotting sales opportunities for new equipment and aftermarket products Processing aftermarket orders and writing a short monthly report About you Proven customer service experience, ideally B2B Strong time management, organisation and attention to detail Excellent written and verbal communication Experience in sales support, internal account management or project coordination, with CRM / ERP systems such as Salesforce or Oracle A proactive, “can do” attitude with a willingness to take ownership and embrace change A customer service qualification is desirable What’s on offer Salary of £29,000 to £34,000 depending on experience Permanent position with a stable employer Hybrid working - office-based for the first 12 weeks, then one office day a week Finish at 16:30 on Fridays Full training and shadowing in your first three months, with regular reviews and clear progression