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For Companies At a Glance
- Tasks: Coordinate hire orders and manage equipment availability while providing top-notch customer service.
- Company: Join Laing O'Rourke, a leading international engineering and construction company.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Why this job: Be part of a passionate team delivering quality services in the construction industry.
- Qualifications: Strong IT skills, organisational abilities, and a passion for customer service.
- Other info: Accessible recruitment process with support for candidates with disabilities.
The predicted salary is between 24000 - 36000 £ per year.
Location: St Neots (Cambridgeshire)
Sponsorship: Please note: We are unable to offer visa sponsorship for this role.
About The Role
Select Plant Hire, part of Laing O'Rourke, is a leading provider of construction equipment, accommodation, and support services across the UK. We are seeking a proactive and organised Hire Desk Assistant to support the efficient delivery of hire services across our Formwork and Falsework hire operations. In this role, you will coordinate hire orders, manage equipment availability, handle customer queries, and help maximise asset utilisation, providing a high level of service to both internal and external customers.
Key Responsibilities
- Accurately process orders for equipment supply in a timely manner
- Provide advice on equipment requirements to site personnel
- Act as the first point of contact for queries, breakdowns, and exchanges
- Organise administrative workloads to ensure smooth operations
- Manage on/off hire requests for both stocked and rehired equipment
- Monitor and maximise asset availability and utilisation
- Ensure compliance with statutory requirements, including Health & Safety
- Work with the Purchase Ledger team to resolve supplier invoice queries
- Assist the Customer Service team with customer-related issues
- Provide customers with pricing, availability, and scheduling information
- Maintain accurate and methodical administration in line with team operations
Essential
- Good level of IT proficiency
- Strong organisational and planning skills
- A passion for customer service and operational excellence
- A proactive, diplomatic, and collaborative approach
- Relevant operational experience in a similar field
- Ability to prioritise effectively in a busy environment
Desirable
- Previous customer service experience in a large organisation
- Familiarity with COINS/Salesforce
- Understanding of financial/commercial operations
- Knowledge of other Select Plant Hire products
- Experience in plant hire or temporary accommodation services
About Us
Laing O'Rourke are an international engineering and construction company delivering state-of-the-art infrastructure and buildings projects for clients in the UK, Middle East and Australia. Certainty, reliability, quality – this is what our clients want. And at Laing O'Rourke, we have more than 150 years of experience delivering it. Laing O'Rourke's story is one of energy, passion, ambition, people and teamwork. We harness the power of our experience, stretching back over a century and a half to deliver certainty for our clients.
As part of the Disability Confident scheme, we would like to enable access to candidates with long term conditions and disabilities through the ‘Offer an interview scheme’. This supports applicants that meet the essential criteria by offering an interview for the advertised position. Please let us know if you would like to opt in to this scheme and let us know if you require any adjustments for the interview process.
We want to ensure our recruitment process is accessible to all. If you need the application form in an alternative format or you would like to know more about our recruitment process, please email resourcingteam@laingorourke.com
Hire Desk Assistant in Cambridge employer: Select Plant Hire
Contact Detail:
Select Plant Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Assistant in Cambridge
✨Tip Number 1
Get to know the company! Research Select Plant Hire and Laing O'Rourke. Understanding their values and operations will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing that Hire Desk Assistant position.
✨Tip Number 3
Prepare for common interview questions! Think about how your skills match the job description, especially around customer service and organisation. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hire Desk Assistant in Cambridge
Some tips for your application 🫡
Show Your Organisational Skills: As a Hire Desk Assistant, being organised is key! Make sure your application highlights any experience you have in managing workloads or coordinating tasks. We want to see how you can keep things running smoothly!
Customer Service is Crucial: We love candidates who are passionate about customer service. Share examples of how you've gone above and beyond for customers in the past. This will show us that you understand the importance of providing top-notch service.
Be Proactive in Your Approach: In this role, a proactive attitude is essential. Use your application to demonstrate how you've taken initiative in previous roles. We’re looking for someone who doesn’t just wait for things to happen but makes them happen!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Select Plant Hire!
How to prepare for a job interview at Select Plant Hire
✨Know Your Stuff
Before the interview, make sure you understand the role of a Hire Desk Assistant. Familiarise yourself with the equipment and services offered by Select Plant Hire. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised effectively in busy environments.
✨Customer Service is Key
Highlight your passion for customer service during the interview. Think of specific instances where you went above and beyond to assist a customer or resolve an issue. This will demonstrate that you align with the company’s commitment to providing high-quality service.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the tools they use (like COINS or Salesforce), or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
