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- Tasks: Support and manage the experience of our offshore workforce, ensuring they feel engaged and informed.
- Company: Award-winning leader in Renewables and Marine recruitment with a vibrant culture.
- Benefits: Exciting reward trips, flexible hours, team socials, and a brand new office space.
- Other info: Opportunities for career growth and a fun, supportive work environment.
- Why this job: Join a dynamic team and make a real difference in contractors' experiences.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
About us… Select Offshore is an industry leader in Renewables, Offshore and Marine recruitment, and the winners of Agency of the Year 2024, and Best Places to Work 2024. Our growth trajectory has been extraordinary over the past few years, and we’re excited to keep adding to our teams in 2026.
We are looking for a proactive and people-focused Contractor Care Coordinator to support and manage the ongoing experience of our offshore workforce. This role is essential in ensuring our contractors feel supported, informed, and engaged throughout their assignments. You will act as the key point of contact for contractors once placed, working closely with recruiters to maintain strong relationships, resolve queries, and maximise redeployment and referrals.
What will you do?
- Conduct onboarding calls with all new contractors to ensure a smooth start offshore
- Act as the primary contact for contractor queries, including pay, logistics, and general support
- Maintain regular communication with contractors to ensure engagement and satisfaction
- Manage high volumes of contractor queries efficiently while maintaining a high level of service
- Prevent loss of referrals and redeployment opportunities due to lack of communication
- Work closely with recruiters to ensure contractors are not overlooked during busy periods
- Monitor contractor wellbeing and escalate any issues where necessary
- Maintain accurate records of contractor interactions and updates
What are we looking for?
- Background in customer service, retail, or similar client-facing roles
- Strong communication and relationship-building skills
- Highly organised with the ability to manage multiple priorities
- Confident handling queries around pay and onboarding processes
- Proactive, empathetic, and solutions-focused
- Flexibility required, including weekend work
Why consider Select?
- Recent reward trips for high performers have included Mykonos, Cannes, and a private jet to Monaco!
- A brand new office space in Billericay
- London Lunch and Breakfast Club incentives
- Extended lunch hours to go to the gym
- Monthly team-building activities and socials
- Early finish on pay day Fridays
- And many more...
Customer Service Representative in Essex employer: Select Offshore
Contact Detail:
Select Offshore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Essex
✨Tip Number 1
Network like a pro! Reach out to current employees at Select Offshore on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle contractor queries or onboarding challenges. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your personality! During interviews, let your proactive and empathetic nature come through. We love candidates who can connect with others and build strong relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our amazing team.
We think you need these skills to ace Customer Service Representative in Essex
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and help us connect with you.
Tailor Your Application: Make sure to customise your application for the Customer Service Representative role. Highlight your relevant experience in customer service or similar roles, and show us how your skills align with what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Select Offshore
✨Know the Company Inside Out
Before your interview, take some time to research Select Offshore. Understand their values, recent achievements like winning Agency of the Year 2024, and what makes them a great place to work. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role is all about supporting contractors, be ready to share specific examples from your past experiences in customer service or retail. Highlight how you've effectively handled queries, built relationships, and maintained high levels of satisfaction. This will demonstrate that you have the right skills for the job.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially around managing contractor queries and ensuring their wellbeing. Practice your responses, focusing on how you would approach these situations with empathy and proactivity. This will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they measure contractor satisfaction, or what a typical day looks like for a Contractor Care Coordinator. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.