At a Glance
- Tasks: Support and manage the experience of our offshore workforce, ensuring they feel engaged and informed.
- Company: Join an award-winning leader in Renewables and Marine recruitment with a vibrant culture.
- Benefits: Exciting reward trips, extended lunch hours, and monthly team-building activities.
- Other info: Work in a brand new office space with excellent career growth opportunities.
- Why this job: Make a real difference in contractors' lives while enjoying a dynamic work environment.
- Qualifications: Experience in customer service or client-facing roles with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Select Offshore is an industry leader in Renewables, Offshore and Marine recruitment, and the winners of Agency of the Year 2024, and Best Places to Work 2024. Our growth trajectory has been extraordinary over the past few years, and we’re excited to keep adding to our teams in 2026.
We are looking for a proactive and people-focused Contractor Care Coordinator to support and manage the ongoing experience of our offshore workforce. This role is essential in ensuring our contractors feel supported, informed, and engaged throughout their assignments.
You will act as the key point of contact for contractors once placed, working closely with recruiters to maintain strong relationships, resolve queries, and maximise redeployment and referrals.
What will you do?
- Conduct onboarding calls with all new contractors to ensure a smooth start offshore
- Act as the primary contact for contractor queries, including pay, logistics, and general support
- Maintain regular communication with contractors to ensure engagement and satisfaction
- Manage high volumes of contractor queries efficiently while maintaining a high level of service
- Prevent loss of referrals and redeployment opportunities due to lack of communication
- Work closely with recruiters to ensure contractors are not overlooked during busy periods
- Monitor contractor wellbeing and elevate any issues where necessary
- Maintain accurate records of contractor interactions and updates
What are we looking for?
- Background in customer service, retail, or similar client‑facing roles
- Strong communication and relationship‑building skills
- Highly organised with the ability to manage multiple priorities
- Confident handling queries around pay and onboarding processes
- Proactive, empathetic, and solutions‑focused
Why consider Select?
- Recent reward trips for high performers have included Mykonos, Cannes, and a private jet to Monaco
- A brand new office space in Billericay
- London Lunch and Breakfast Club incentives
- Extended lunch hours to go to the gym
- Monthly team‑building activities and socials
Customer Service Representative employer: Select Offshore
Select Offshore is an exceptional employer, recognised as Agency of the Year 2024 and Best Places to Work 2024, offering a vibrant work culture that prioritises employee engagement and satisfaction. With a focus on personal growth, employees benefit from unique incentives such as reward trips to stunning locations and a modern office environment in Billericay, fostering collaboration and team spirit. Join us to be part of a dynamic team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company culture! Before your interview, check out Select Offshore's social media and website. Understanding their vibe will help you connect better during the chat.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing common scenarios with a friend. It’ll boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple priorities in past roles. This will demonstrate that you're ready to handle the busy nature of the Contractor Care Coordinator position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation. It’s a great way to keep the conversation going and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in customer service and how it aligns with our proactive and people-focused approach.
Showcase Your Communication Skills:Since strong communication is key for this role, give examples of how you've effectively handled queries or built relationships in previous jobs. We want to see that you can engage and support others!
Be Organised:Demonstrate your organisational skills by outlining how you manage multiple priorities. This will show us that you can handle the high volume of contractor queries efficiently while maintaining a high level of service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status!
How to prepare for a job interview at Select Offshore
✨Know the Company Inside Out
Before your interview, take some time to research Select Offshore. Understand their values, recent achievements, and what makes them a great place to work. This will not only impress your interviewers but also help you tailor your answers to align with their culture.
✨Showcase Your Customer Service Skills
Since this role is all about supporting contractors, be ready to share specific examples from your past experiences in customer service or similar roles. Highlight how you've effectively handled queries, built relationships, and ensured client satisfaction.
✨Prepare for Common Questions
Anticipate questions related to contractor support, onboarding processes, and managing multiple priorities. Practise your responses to these questions so you can answer confidently and clearly during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, company culture, and growth opportunities. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
