At a Glance
- Tasks: Support and manage the experience of our offshore workforce, ensuring they feel engaged and informed.
- Company: Join an award-winning leader in Renewables and Marine recruitment with a vibrant culture.
- Benefits: Exciting rewards, flexible hours, team socials, and a brand new office space.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Make a real difference in contractors' lives while enjoying perks like trips to Mykonos and Cannes!
- Qualifications: Experience in customer service or retail, strong communication skills, and a proactive attitude.
The predicted salary is between 25000 - 30000 € per year.
About us…Select Offshore is an industry leader in Renewables, Offshore and Marine recruitment, and the winners of Agency of the Year 2024, and Best Places to Work 2024. Our growth trajectory has been extraordinary over the past few years, and we’re excited to keep adding to our teams in 2026.
We are looking for a proactive and people-focused Contractor Care Coordinator to support and manage the ongoing experience of our offshore workforce. This role is essential in ensuring our contractors feel supported, informed, and engaged throughout their assignments.
You will act as the key point of contact for contractors once placed, working closely with recruiters to maintain strong relationships, resolve queries, and maximise redeployment and referrals.
What will you do?
- Conduct onboarding calls with all new contractors to ensure a smooth start offshore
- Act as the primary contact for contractor queries, including pay, logistics, and general support
- Maintain regular communication with contractors to ensure engagement and satisfaction
- Manage high volumes of contractor queries efficiently while maintaining a high level of service
- Prevent loss of referrals and redeployment opportunities due to lack of communication
- Work closely with recruiters to ensure contractors are not overlooked during busy periods
- Monitor contractor wellbeing and escalate any issues where necessary
- Maintain accurate records of contractor interactions and updates
What are we looking for?
- Background in customer service, retail, or similar client-facing roles
- Strong communication and relationship-building skills
- Highly organised with the ability to manage multiple priorities
- Confident handling queries around pay and onboarding processes
- Proactive, empathetic, and solutions-focused
- Flexibility required, including weekend work
Why consider Select?
- Recent reward trips for high performers have included Mykonos, Cannes, and a private jet to Monaco!
- A brand new office space in Billericay
- London Lunch and Breakfast Club incentives
- Extended lunch hours to go to the gym
- Monthly team-building activities and socials
- Early finish on pay day Fridays
- And many more...
Customer Service Representative in Billericay employer: Select Offshore
Select Offshore is an exceptional employer, recognised for its commitment to employee satisfaction and engagement, as evidenced by our accolades as Agency of the Year 2024 and Best Places to Work 2024. Our vibrant work culture in Billericay fosters collaboration and personal growth, offering unique perks such as reward trips to stunning destinations, flexible working hours, and regular team-building activities that make every day rewarding. Join us to be part of a dynamic team where your contributions are valued and your career can flourish in the exciting field of renewables and offshore recruitment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Billericay
✨Tip Number 1
Network like a pro! Reach out to current employees at Select Offshore on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Since they value proactive and people-focused individuals, think of examples from your past that showcase these traits. We want to see your personality shine!
✨Tip Number 3
Practice your communication skills! As a Customer Service Representative, you'll need to handle queries with ease. Role-play common scenarios with a friend to build confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team at Select Offshore!
We think you need these skills to ace Customer Service Representative in Billericay
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to customise your application for the Customer Service Representative role. Highlight your relevant experience and skills that match what we're looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of the matter. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Select Offshore
✨Know the Company Inside Out
Before your interview, make sure you research Select Offshore thoroughly. Understand their values, recent achievements like winning Agency of the Year 2024, and what makes them a great place to work. This knowledge will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
Since the role is all about supporting contractors, be ready to share specific examples from your past experiences in customer service or retail. Highlight how you've effectively handled queries, built relationships, and maintained high levels of satisfaction.
✨Demonstrate Proactivity and Empathy
In this role, being proactive and empathetic is key. Prepare to discuss situations where you anticipated a problem and took action before it escalated. Show that you understand the importance of contractor wellbeing and how you would address any issues that arise.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they measure contractor satisfaction, or what a typical day looks like for a Contractor Care Coordinator. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
