At a Glance
- Tasks: Support the CEO in executing strategy and managing operations for a high-growth digital identity company.
- Company: Join Select ID, a leader in the UK's digital identity network.
- Benefits: Flexible working, significant exposure to industry leaders, and a chance to shape the future.
- Other info: Dynamic role with genuine responsibility and opportunities for personal growth.
- Why this job: Be part of a transformative project that impacts the UK's digital infrastructure.
- Qualifications: Proactive mindset, strong operational leadership, and excellent communication skills.
The predicted salary is between 90000 - 110000 £ per year.
Head of Operations & Chief of Staff
Location
Flexible UK (regular travel required)
Reporting to
Nick Mothershaw, CEO
Type
- Full-time
- About Select ID
Select ID is building the UK's reusable digital identity network, enabling trusted digital verification between Identity Providers and Relying Parties through a secure, interoperable and scalable scheme.
Working with major financial institutions, technology partners and industry stakeholders, Select ID sits at the centre of one of the UK's most significant digital infrastructure opportunities.
We are at an exciting stage of our journey.
Having secured strategic backing from leading UK banking groups, our focus is now on commercial growth, market adoption and scaling the organisation for the next phase.
The Opportunity
This is not a traditional operations role.
We are looking for someone who wants to be the CEO's right hand person: part Chief of Staff, part Head of Operations, part business builder.
You will work directly alongside the CEO to help turn strategy into execution, ensuring the business runs smoothly while supporting fundraising, governance, finance, commercial delivery, recruitment and stakeholder management.
One hour you may be supporting a board meeting, the next helping close a customer opportunity, reviewing budgets, coordinating key projects, improving reporting, or solving an operational problem.
This role would suit somebody who thrives in ambiguity, enjoys wearing multiple hats, and gains energy from helping a high-growth business succeed.
Key Responsibilities
- CEO & Strategic Support
- Act as a trusted partner to the CEO on strategic and operational priorities
- Drive follow-up and execution of key initiatives
- Prepare board packs, investor updates and management reporting
- Track actions arising from board and leadership meetings
- Support business planning, budgeting and strategic projects
- Provide insight and challenge to improve decision making
- Business Operations
- Build and improve processes that enable the company to scale
- Coordinate cross-functional projects across technology, commercial, policy and operations teams
- Drive organisational effectiveness and accountability
- Manage operational risks and ensure key deliverables remain on track
- Own company-wide planning processes and performance reporting
- Ownership of compliance, certification and due diligence functions
- Ensuring Select ID maintains its certification of to the UK Trust Framework
- Accountable for day to day operational management of Select IDs services
- Finance & Commercial Management
- Work alongside external advisers, accountants and finance providers
- Manage budgeting, forecasting and cash runway tracking and reporting
- Support financial controls, procurement and supplier management
- Track commercial performance and key business metrics
- Assist with fundraising, shareholder engagement and investor reporting
- Governance & Stakeholder Management
- Support board governance and company secretarial activities
- Coordinate interactions with shareholders, strategic partners and advisers
- Help manage relationships across the broader digital identity ecosystem
- Ensure actions, decisions and communications are effectively managed and followed through
- People & Culture
- Help build a high-performance, collaborative culture
- Improve internal communications and employee engagement
- Assist with HR operations, policies and onboarding
What We're Looking For
Essential
- Highly proactive with a bias for action
- Strong commercial and financial acumen
- Proven operational leadership in a fast growing organisation
- Excellent organisational skills and attention to detail
- Proven ability to manage multiple priorities in a fast-moving environment
- Outstanding communication and relationship-building skills
- Ability to operate comfortably with senior executives, investors and partners
- Comfortable taking ownership with limited direction
- Highly Desirable
- Experience in a Chief of Staff, Operations, Strategy, Finance or Business Management role
- Previous responsibility for budgeting, financial reporting or business planning
- Experience within fintech, financial services, technology or a high-growth start-up
- Exposure to venture-backed or investor-owned businesses
- Personal Attributes
We're less interested in job titles and more interested in mindset.
You'll be someone who
- Gets energy from building things rather than maintaining them
- Enjoys solving problems others avoid
- Can switch effortlessly between strategic thinking and practical execution
- Builds strong relationships quickly and naturally
- Is resilient, resourceful and comfortable with change
- Has the judgement to know when to lead and when to support
- Wants to help shape a business and have a visible impact on its success
Why Join Select ID?
- Help build a nationally important piece of digital infrastructure
- Work directly with an experienced founder and industry leader
- Significant exposure to investors, major banks and strategic partners
- Opportunity to shape the future of a rapidly growing business
- Broad role with genuine responsibility from day one
- Ability to influence company strategy, culture and growth
This is a rare opportunity for a high-energy operator who wants a seat at the table and the chance to help build a category-defining business.
Head of Operations and Chief of Staff in Norwich employer: Select ID Ltd
Select ID is an exceptional employer, offering a unique opportunity to work at the forefront of the UK's digital identity landscape. With a flexible working environment and regular travel, employees benefit from significant exposure to industry leaders and investors, fostering a culture of collaboration and innovation. The company prioritises personal growth, providing a platform for individuals to influence strategy and shape the future of a high-growth business, making it an ideal place for those seeking meaningful and impactful careers.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations and Chief of Staff in Norwich
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✨Engage in Professional Networks
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We think you need these skills to ace Head of Operations and Chief of Staff in Norwich
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Select ID Ltd.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Select ID Ltd. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Select ID Ltd
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Select ID Ltd, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Select ID Ltd, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Select ID Ltd could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Select ID Ltd as they’re likely seeking a candidate who can enhance their workplace culture.
