At a Glance
- Tasks: Deliver top-notch customer service via calls, emails, and chats in a dynamic contact centre.
- Company: Join a leading banking services client based in Manchester.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and personal development.
- Why this job: Make a real difference by helping customers with their financial needs.
- Qualifications: Strong communication skills and a passion for customer satisfaction.
Exciting new contract opportunity working for a Banking services client based in Manchester.
Position Overview: As a Customer Support Expert in our contact centre, you will be the first point of contact for our Customers and Dealers. The primary focus of this role is to provide outstanding customer service via telephone, handling inbound and outbound calls. You will also be responsible for handling customer enquiries via email and other channels as needed, ensuring every interaction results in a positive experience.
Position Responsibilities:
- Provide exceptional customer service while efficiently handling a variety of enquiries primarily through inbound and outbound calls within a contact centre environment.
- Respond to customer enquiries received through other channels including emails, live chat, SMS, and post.
- Achieve business targets by efficiently managing call volume and resolving customer issues effectively.
- Maintain accurate and up-to-date customer account records.
- Process customer payments made by debit/credit card and investigate payment-related issues, including refunds.
- Provide settlement quotes.
- Assist customers with financial health and loss recovery enquiries.
- Support customers through the end-of-contract process.
- Address and resolve customer dissatisfaction issues.
- Provide support to customers dealing with bereavement.
- Offer technical support for Ford Pass / Account Manager Online.
- Perform account administration tasks, such as name/address changes and sending letters/emails.
Skills Required:
- Demonstrate a deep understanding of customer needs by actively listening and offering a personalized approach to each interaction.
- Commit to ensuring customers receive the best possible outcome for their individual circumstances.
- Foster a positive customer experience that encourages customers to recommend Ford Credit.
- Embrace a positive attitude toward change, including business transformation, new technology, and systems.
- Exhibit a positive approach to providing excellent customer service and take ownership of resolving or escalating customer queries as needed.
- Maintain a focus on achieving personal and team objectives by delivering results.
- Demonstrate resilience and adaptability in a fast-paced contact centre environment.
- Possess strong communication skills, both written and verbal, with the ability to clearly and effectively communicate over the phone.
- Exhibit confident IT skills and the ability to learn and use a range of systems and applications after training.
- Demonstrate the ability to quickly acquire and apply new knowledge and skills through on-the-job training.
- Willingness to cross-cover within the business centre to support other teams as needed to maintain overall service quality.
Experience Required:
- Desirable: Previous experience working in a customer contact centre environment.
If you want to know more about this role please review and APPLY NOW.
Customer Support Advisor in Manchester employer: Select Engineering
Join a dynamic team in Manchester as a Customer Support Advisor, where your contributions will be valued in a supportive and collaborative work culture. We prioritise employee growth through comprehensive training and development opportunities, ensuring you thrive in your role while delivering exceptional service to our customers. Enjoy the unique advantage of working in a vibrant city with a strong community focus, making every day at work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Manchester
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend or family member. This will help you feel more confident and ready to handle customer enquiries like a pro.
✨Tip Number 3
Network, network, network! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like working there.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Support Advisor in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and don’t forget to showcase any experience you have in handling customer enquiries effectively.
Be Personable and Positive:We love candidates who can bring a positive attitude to the table! Make sure your application reflects your friendly personality and willingness to help others. Share examples of how you've turned a negative customer experience into a positive one.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you started on this exciting journey with StudySmarter!
How to prepare for a job interview at Select Engineering
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Advisor role. Familiarise yourself with the responsibilities and skills required, especially around handling customer enquiries and providing exceptional service. This will help you tailor your answers to show how you fit the bill.
✨Showcase Your Communication Skills
As a Customer Support Advisor, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with customers, whether over the phone or through email.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific situations where you successfully resolved customer issues or handled difficult conversations. This will show your potential employer that you can think on your feet and provide excellent service under pressure.
✨Emphasise Your Adaptability
The role requires resilience and adaptability in a fast-paced environment. Be ready to discuss times when you've embraced change or learned new systems quickly. Highlighting your ability to adapt will reassure them that you're the right fit for their dynamic team.
