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- Tasks: Lead process mapping and collaborate with teams to enhance operations.
- Company: Join a dynamic team focused on transforming customer experience.
- Benefits: Gain valuable experience, work in a supportive environment, and develop your skills.
- Why this job: Make a real impact by streamlining processes and improving team collaboration.
- Qualifications: Experience in business analysis and process mapping is essential.
- Other info: Opportunity to work in a fast-paced, evolving environment with growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Purpose of the Role: Support the successful integration of four CEX teams into a unified operating model by delivering robust process mapping to clarify responsibilities and new ways of working and support the effective delivery of work in the new org.
Key Responsibilities:
- Lead end-to-end process mapping across CEX functions and adjacent teams (e.g., Regions/Markets, other Commercial and Enterprise teams).
- Collaborate with CEX Unity Project leads to build a process inventory and define and document current and future state processes in AIRS.
- Engage with stakeholders across regions, brands, and functions to gather insights and validate process designs.
- Identify duplication, inefficiencies, and improvement opportunities.
- Clarify responsibilities and accountabilities for tasks, activities, sign-offs and decisions within each process.
- Identify and document hand-offs and interactions between teams across processes.
- Support the development of RACI documents, operating model artefacts, and change impact assessments.
- Contribute to the detailed organisation design and transition planning for CEX Unity.
- Work closely with the Programme Manager, Project Managers, Organisation Design, People Partners, Comms and Change Managers to ensure timely and effective delivery.
Skills & Experience:
- Proven experience in business analysis and process mapping (e.g. Visio, Lucidchart).
- Workshop facilitation.
- Strong stakeholder engagement skills, with the ability to navigate complex matrix environments.
- Delivery-focused mindset with experience in transformation programmes.
- Comfortable working in ambiguous and evolving environments.
- Experience in automotive, digital, or customer experience domains is a plus.
If you are interested and have the skills and experience required, apply now!
Business Analyst - CEX Unity Programme in England employer: Select Engineering
Contact Detail:
Select Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst - CEX Unity Programme in England
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work in business analysis or customer experience. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to process mapping and stakeholder engagement. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively!
✨Tip Number 3
Showcase your skills with a portfolio! If you've done any process mapping or transformation projects, gather examples to discuss during interviews. It’s a great way to demonstrate your delivery-focused mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Analyst - CEX Unity Programme in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Analyst in the CEX Unity Programme. Highlight your experience in process mapping and business analysis, and don’t forget to mention any relevant tools like Visio or Lucidchart.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your stakeholder engagement skills and how you've navigated complex environments in the past.
Showcase Relevant Experience: When detailing your experience, focus on transformation programmes and any work you've done in automotive, digital, or customer experience domains. This will show us that you understand the context of the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Select Engineering
✨Know Your Process Mapping Tools
Make sure you're familiar with tools like Visio and Lucidchart. Brush up on how to create clear and effective process maps, as this will be a key part of your role. Being able to demonstrate your proficiency in these tools during the interview will show that you're ready to hit the ground running.
✨Engage with Stakeholders
Prepare to discuss your experience in stakeholder engagement. Think of examples where you've successfully navigated complex environments and gathered insights from various teams. This will highlight your ability to collaborate effectively, which is crucial for the CEX Unity Programme.
✨Showcase Your Delivery Focus
Be ready to talk about your experience in transformation programmes. Share specific examples where you’ve contributed to successful project deliveries, especially in ambiguous situations. This will demonstrate your delivery-focused mindset and adaptability, both of which are essential for this role.
✨Understand the Automotive and Digital Landscape
If you have experience in the automotive or digital sectors, make sure to mention it! Even if you don’t, do some research on current trends in customer experience within these domains. Showing that you’re informed about the industry will impress your interviewers and show your genuine interest in the role.
