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- Tasks: Deliver exceptional client experiences in a fast-paced luxury automotive environment.
- Company: Join a prestigious luxury automotive brand known for its modern luxury appeal.
- Benefits: Competitive pay, dynamic team culture, and opportunities for personal growth.
- Why this job: Be part of a team that creates unforgettable experiences for discerning clients.
- Qualifications: A positive attitude and passion for client service are essential; experience is a plus.
- Other info: Exciting opportunity to work with a motivated team and make a real impact.
The predicted salary is between 30000 - 42000 £ per year.
We have a contract opportunity for Customer Experience Advisor working for a luxury automotive OEM based in Coventry.
The UK Client Relationship Centre is a part of our Customer Experience function. Its core responsibility is to become the proud creator of the world's most desirable, modern luxury brands for the most discerning of clients through delivering exceptional client experiences and support. These services are delivered by our exceptional client experience team.
As a Client Experience Advisor, you will be a knowledgeable expert in our brands to achieve effective solutions and deliver the highest level of client experience. You will be part of a large team, working in a fast-paced and energetic environment, whilst managing inbound and proactive contacts to and from clients, retailers, and third parties daily.
We recruit for attitude and train for skills, so we are looking for candidates with an aptitude for delivering exceptional client experiences. Candidates are welcome from all industries.
- Experience in delivery of exceptional client experiences is preferential, and this can be from retail, hotelier, travel, entertainment or other relevant sectors; equally welcome client experience team members from other automotive brands.
- An individual with a client-first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable.
- Strong decision-making and problem-solving skills.
- Technologically savvy with an ability to navigate multiple client management technologies; previous experience desirable.
- Strong communication skills, both written and verbal.
- Strong stakeholder management skills.
- Numerate with excellent attention to detail, with the ability to outline information in a straightforward manner.
- Results orientated with a determination to make things happen.
- A highly motivated, energetic and inspirational team player.
- Ability to identify opportunities for improvements and implement change.
- Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules.
- Ability to make quick and competent decisions.
- Experience of managing a high volume of queries.
- Having worked in a role which has implemented a goodwill process to clients, having reviewed and communicated these decisions to clients.
If you want to know more about this exciting role please review and APPLY NOW.
Customer Experience Advisor employer: Select Engineering
Contact Detail:
Select Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry or those who work at the company you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to client experience. Think about your past roles and how they relate to delivering exceptional service. We want you to shine!
✨Tip Number 3
Show off your personality! When you get the chance to meet the team, let your enthusiasm for client experience shine through. Remember, they’re looking for someone who fits their culture as much as their skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Show Your Passion for Client Experience: When writing your application, let your enthusiasm for delivering exceptional client experiences shine through. We want to see how you can make clients feel special and valued, so share any relevant stories or examples that highlight your client-first mindset.
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities mentioned in the job description. We’re looking for candidates who can demonstrate strong decision-making and problem-solving skills, so don’t be shy about showcasing these in your written application.
Be Clear and Concise: We appreciate straightforward communication, so keep your application clear and to the point. Use bullet points where necessary to outline your experience and skills, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it shows you’re tech-savvy, which is a big plus for us!
How to prepare for a job interview at Select Engineering
✨Know the Brand Inside Out
Before your interview, make sure you research the luxury automotive brand thoroughly. Understand their values, mission, and what sets them apart in the market. This knowledge will help you demonstrate your passion for the brand and show that you're ready to deliver exceptional client experiences.
✨Showcase Your Client-Centric Mindset
Prepare examples from your past experiences where you've gone above and beyond for clients. Whether it's in retail, hospitality, or any other sector, highlight how you made clients feel special and delivered personalised service. This will align perfectly with the company's focus on client-first attitudes.
✨Demonstrate Problem-Solving Skills
Think of specific situations where you've had to make quick decisions or solve problems effectively. Be ready to discuss these scenarios during the interview, as strong decision-making and problem-solving skills are crucial for a Customer Experience Advisor.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to refine your verbal and written communication skills before the big day.
