At a Glance
- Tasks: Help employees with HR queries and clarify policies in a dynamic contact centre.
- Company: Join a supportive HR team in a hybrid working environment.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Work in a collaborative team with excellent career development opportunities.
- Why this job: Make a real difference by supporting employees and enhancing their HR experience.
- Qualifications: HR advisory experience and strong communication skills are essential.
The role sits within the Contact Centre within HR Direct which acts as the first point of contact for general HR queries.
The role is primarily to clarify and resolve employee enquiries relating to HR processes and policies, including (but not limited to) recruitment, performance, reward or employee relations matters.
The role manages queries received via email / portal and escalations from the HR Virtual Assistant and will also make outbound calls where necessary to discuss queries with employees.
The role is also responsible for the pulling of the absence report and management of the Un associated inbox as a daily task.
Skills and procedures:
- Understand the employees query, identify the correct policy to suit their circumstances, help them understand the policy and then enable them to apply the policy to their circumstances.
- Utilise knowledge of employment law and policies to coach managers in applying policies in the correct way and minimise risk to the business.
- Responsible for building rapport with employees to enable an accurate understanding of their query.
- Maintain effective relationships with the wider HR community and the business i.e. CoE, Shared Delivery HR, Business HR and employee base.
- Support operational management to ensure all transactional and administrative processes are executed accurately as per the service level agreements.
- Work effectively as part of the HR Direct operational team.
- Assist in the development, maintenance and deployment of policies under the HR Direct area.
- Undertake any other work as directed by their line manager in connection with their job as may be requested.
Knowledge, Skills and Experience:
- Previous experience of working in an HR employee advisory role.
- Degree qualified or equivalent experience preferred.
- Excellent communication skills – both spoken and written.
- Strong generalist HR experience including substantial knowledge of key HR practices such as disciplinary, grievances, absence management and performance.
- Good understanding of UK employment law.
- IT literate including strong working knowledge of Microsoft Word, PowerPoint and Excel.
Must be eligible to work in the UK. Based at Whitley, Coventry - the team operates hybrid working therefore working remotely from home for some of the time and attending the office for 2-3 days a week.
If you are interested in this role and have the skills and experience required Apply Now.
HR Consultant – Contact Centre in Coventry employer: Select Engineering
At our Manchester Business Centre, we pride ourselves on being an excellent employer by fostering a dynamic and collaborative work culture that prioritises employee growth and development. With a focus on innovative financial solutions for the automotive sector, we offer our team members unique opportunities to enhance their skills in a supportive environment, while enjoying the benefits of working in a vibrant city known for its rich culture and community spirit.
StudySmarter Expert Advice🤫
We think this is how you could land HR Consultant – Contact Centre in Coventry
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Select Engineering!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Select Engineering.
We think you need these skills to ace HR Consultant – Contact Centre in Coventry
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Select Engineering. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Select Engineering and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Select Engineering. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Select Engineering's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Select Engineering
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Select Engineering.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Select Engineering will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Select Engineering and how you would contribute to adapting HR strategies.
