At a Glance
- Tasks: Manage employee and manager queries, ensuring high-quality customer service and compliance.
- Company: Join a dynamic team focused on employee relations and payroll solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with plenty of room for career advancement.
- Why this job: Be the go-to person for resolving queries and making a real difference in employee experiences.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 25185 - 32000 £ per year.
Role Purpose: The Case Management Advisor is responsible for managing employee and manager queries through to resolution, ensuring a high-quality customer experience, compliance with company policies, and adherence to the service level agreements. The role acts as a key point of contact for People Chapter, Payroll, Workforce Operations, and employee relations enquiries, providing advice, guidance, and case coordination while maintaining accurate records within the case management system.
Key Responsibilities:
- Case Management:
- Manage a portfolio of employee and manager cases from receipt through to resolution.
- Ensure all cases are accurately logged, categorised, and prioritised, and updated within the case management system.
- Investigate and resolve enquiries in accordance with agreed procedures and service levels.
- Escalate complex cases to specialist teams where required.
- Monitor open cases and proactively follow up to ensure timely closure.
- Customer service:
- Deliver a professional, responsive, and customer-focused service.
- Provide clear guidance and advice on policies, processes, and system-related queries.
- Communicate effectively with employees, managers, and stakeholders at all levels.
- Manage customer expectations and provide regular updates on case progress.
- Quality and Compliance:
- Ensure all case handling activities comply with company policies, GDPR.
Case Management Advisor - GFS - Payroll employer: Select Engineering
At our Manchester Business Centre, we pride ourselves on being an excellent employer by fostering a dynamic and collaborative work culture that prioritises employee growth and development. With a focus on innovative financial solutions for the automotive sector, we offer our team members unique opportunities to enhance their skills in a supportive environment, while enjoying the benefits of working in a vibrant city known for its rich culture and community spirit.
