Business Analyst – CEX Unity Programme

Purpose of the Role: Support the successful integration of four CEX teams into a unified operating model by delivering robust process mapping to clarify responsibilities and new ways of working and support the effective delivery of work in the new org. Key Responsibilities: * Lead end-to-end process mapping across CEX functions and adjacent teams (e.g., Regions/Markets, other Commercial and Enterprise teams) * Collaborate with CEX Unity Project leads to build a process inventory and define and document current and future state processes in AIRS * Engage with stakeholders across regions, brands, and functions to gather insights and validate process designs. * Identify duplication, inefficiencies, and improvement opportunities. * Clarify responsibilities and accountabilities for tasks, activities, sign-offs and decisions within each process. * Identify and document hand-offs and interactions between teams across processes. * Support the development of RACI documents, operating model artefacts, and change impact assessments. * Contribute to the detailed organisation design and transition planning for CEX Unity. * Work closely with the Programme Manager, Project Managers, Organisation Design, People Partners, Comms and Change Managers to ensure timely and effective delivery. Skills & Experience: * Proven experience in business analysis and process mapping (e.g. Visio, Lucidchart). * Workshop facilitation. * Strong stakeholder engagement skills, with the ability to navigate complex matrix environments. * Delivery-focused mindset with experience in transformation programmes. * Comfortable working in ambiguous and evolving environments. * Experience in automotive, digital, or customer experience domains is a plus. If you are interested and have the skills and experience required Apply Now