At a Glance
- Tasks: Manage customer orders and ensure smooth vehicle deliveries while building strong relationships.
- Company: Join the UK's most trusted car leasing company, rated highly on Trustpilot.
- Benefits: Enjoy competitive salary, bonuses, training, and a supportive team environment.
- Other info: Opportunities for career growth and recognition in a friendly workplace.
- Why this job: Be part of a fast-paced team delivering exceptional customer experiences in the automotive industry.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 28000 - 32833 £ per year.
Join the UK's most trusted car leasing company (as rated on Trustpilot) as a Sales Operations Executive within our Deliveries Team and play a key role in ensuring a seamless customer journey from vehicle order through to successful delivery. We're looking for a highly organised, customer-focused, and proactive individual who thrives in a fast‑paced environment and enjoys building relationships with customers, dealers, funders, and internal teams to deliver an exceptional leasing experience.
What You'll Do
- Manage customer orders from delivery authorisation through to successful vehicle delivery
- Proactively obtain delivery updates from dealers and ensure CRM records are accurate and up to date
- Secure and coordinate vehicle delivery dates with dealers and customers
- Communicate delivery delays, vehicle issues, and updates to relevant internal teams
- Assist customers with Letters of Authority (LOAs), ensuring documentation is processed correctly and in line with company procedures
- Maintain delivery forecasts, dashboards, inboxes, and operational reports
- Support dealer finance processes by obtaining agreements and documentation in a timely manner
- Review and process finance agreements, ensuring compliance with signing instructions and funder requirements
- Manage portal systems including LeaseLink, Fleet Procure, and manufacturer platforms
- Handle customer and dealer queries professionally and efficiently
- Conduct customer welcome calls and provide updates throughout the delivery journey
- Support operational targets by reducing inbound delivery queries through proactive communication
- Build strong working relationships with dealers, funders, customers, and internal departments
- Ensure all activities are completed in line with FCA regulations, company policies, and compliance standards
What We're Looking For
- Previous experience within customer service, sales support, operations, or administration
- Experience working in a fast‑paced, high‑volume environment
- Ideally experience within vehicle leasing, automotive, fleet, finance, or transport industries
- Strong organisational skills with excellent attention to detail
- Excellent verbal and written communication skills
- Confident using Microsoft Office applications including Outlook, Excel, and Word
- A proactive, positive, and customer‑focused approach
- Strong problem‑solving skills and ability to manage multiple priorities
- Ability to work effectively under pressure and meet deadlines
- A team player who enjoys working collaboratively towards shared goals
What We Offer
- Supportive and friendly team environment
- Ongoing training and career development opportunities
- Quarterly peer‑voted recognition awards
- Annual bonus based on performance and company targets
- Competitive salary with annual pay reviews
- Company pension scheme
- Employee Assistance Programme
- Family Friendly policies including enhanced Maternity and Paternity Pay
- Enhanced Sick Pay Policy
- Mindfulness Coaching
- Birthday voucher and Long Service Awards
- Company and Team Social Events
- Free on‑site parking
- Referral programme
Select Car Leasing Values Support and demonstrate our DRIVE Values:
- Dedication
- Respect
- Integrity
- Value
If you're looking to build a career within a fast‑growing automotive business and want to play a key role in delivering exceptional customer experiences, we'd love to hear from you.
Sales Operations Executive (Deliveries Team) employer: Select Car Leasing
Join Select Car Leasing, the UK's most trusted car leasing company, where you'll thrive in a supportive and friendly team environment that values dedication, respect, integrity, and value. With ongoing training and career development opportunities, competitive salaries, and a range of employee benefits including annual bonuses and family-friendly policies, this is an excellent opportunity for those looking to grow their careers while delivering exceptional customer experiences in a fast-paced automotive business.
