At a Glance
- Tasks: Manage customer orders and ensure smooth processing from sign-off to delivery.
- Company: Join the UK's most trusted car leasing company with a dynamic team.
- Benefits: Enjoy bonuses, training, career progression, and social events.
- Other info: Hybrid working model with excellent growth opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Experience in admin or customer service, strong attention to detail, and teamwork skills.
The predicted salary is between 30000 - 40000 £ per year.
Join the UK's most trusted car leasing company and become part of our fast-paced Sales Operations function. As a Sales Operations Executive within our Document Team, you'll play a key role in managing customer orders from sign-off through to delivery authorisation. You'll be responsible for checking and processing documentation, managing finance agreements, and ensuring all records are accurately updated while keeping orders moving efficiently through the system.
Working closely with customers, dealers, funders, and internal teams, you'll help ensure a smooth, compliant, and consistent process at every stage.
What You'll Be Doing
- Managing customer orders from sign-off through to delivery authorisation
- Checking customer proofs and validating documentation against order requirements
- Sending, receiving, and authorising finance agreements in line with funder processes
- Updating CRM systems to reflect accurate order stages and progress
- Reviewing manual agreements and resolving document discrepancies
- Sending completed agreements to funders and ensuring timely returns
- Managing and resolving document rejections and business exceptions
- Providing proof of funding to dealers and supporting order progression
- Assisting customers with signing queries, rejections, and document support
- Obtaining credit extension approvals and supporting deadline management
- Processing IR payment confirmations in line with funder requirements
- Managing portals including LeaseLink and Fleet Procure
- Handling inboxes, prioritising urgent cases such as credit and quote expiries
- Completing daily messages and customer welcome calls
- Maintaining dashboards and internal/external reporting
- Liaising with internal teams and funders to resolve issues quickly and efficiently
- Ensuring all processes are completed in line with FCA and company compliance standards
What We're Looking For
- Previous experience in administration, operations, customer service, or sales support
- Strong attention to detail and high level of accuracy
- Excellent communications skills, both written and verbal
- Strong organisational and time management skills
- Confidence using CRM systems
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- A proactive and customer‑focused approach
- Ability to work under pressure and manage multiple priorities
- Strong problem‑solving skills and adaptability
- A team player with a professional attitude
- Experience within vehicle leasing, automotive, finance, or operational processing environments
- Understanding of finance agreements and document approval processes
- Experience working with funders, dealers, or online portals
What We Offer
- Annual performance bonus
- Ongoing training and development opportunities
- Career progression within a growing business
- Quarterly peer‑voted recognition awards
- Company pension scheme
- Employee Assistance Programme
- Enhanced Maternity and Paternity Pay
- Enhanced Sick Pay
- Mindfulness coaching
- Birthday voucher and long‑service rewards
- Company and team social events
- Free on-site parking
- Employee referral programme
Our Values
- Dedication
- Respect
- Integrity
- Value
If you're looking for a detail-driven operational role where accuracy, teamwork, and customer service make a real impact, we'd love to hear from you.
Sales Operations Executive (Documents Team) in Reading employer: Select Car Leasing
Join a dynamic and supportive team at the UK's most trusted car leasing company, where your role as a Sales Operations Executive will be pivotal in ensuring seamless customer experiences. With a strong emphasis on employee growth, we offer ongoing training, career progression opportunities, and a vibrant work culture that values dedication, respect, and integrity. Enjoy the benefits of hybrid working, competitive bonuses, and a range of employee perks, all while contributing to a company that prioritises both its customers and its staff.
