At a Glance
- Tasks: Manage customer orders and ensure smooth vehicle deliveries while building strong relationships.
- Company: Join the UK's most trusted car leasing company, rated highly on Trustpilot.
- Benefits: Enjoy competitive salary, bonuses, ongoing training, and a supportive team environment.
- Other info: Great career growth opportunities and fun company events await you!
- Why this job: Be part of a fast-paced team delivering exceptional customer experiences in the automotive industry.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Join the UK's most trusted car leasing company (as rated on Trustpilot) as a Sales Operations Executive within our Deliveries Team and play a key role in ensuring a seamless customer journey from vehicle order through to successful delivery.
We're looking for a highly organised, customer-focused, and proactive individual who thrives in a fast‑paced environment and enjoys building relationships with customers, dealers, funders, and internal teams to deliver an exceptional leasing experience.
What You'll Do
- Manage customer orders from delivery authorisation through to successful vehicle delivery.
- Proactively obtain delivery updates from dealers and ensure CRM records are accurate and up to date.
- Secure and coordinate vehicle delivery dates with dealers and customers.
- Communicate delivery delays, vehicle issues, and updates to relevant internal teams.
- Assist customers with Letters of Authority (LOAs), ensuring documentation is processed correctly and in line with company procedures.
- Maintain delivery forecasts, dashboards, inboxes, and operational reports.
- Support dealer finance processes by obtaining agreements and documentation in a timely manner.
- Review and process finance agreements, ensuring compliance with signing instructions and funder requirements.
- Manage portal systems including LeaseLink, Fleet Procure, and manufacturer platforms.
- Handle customer and dealer queries professionally and efficiently.
- Conduct customer welcome calls and provide updates throughout the delivery journey.
- Support operational targets by reducing inbound delivery queries through proactive communication.
- Build strong working relationships with dealers, funders, customers, and internal departments.
- Ensure all activities are completed in line with FCA regulations, company policies, and compliance standards.
What We're Looking For
- Previous experience within customer service, sales support, operations, or administration.
- Experience working in a fast‑paced, high‑volume environment.
- Ideally experience within vehicle leasing, automotive, fleet, finance, or transport industries.
- Strong organisational skills with excellent attention to detail.
- Excellent verbal and written communication skills.
- Confident using Microsoft Office applications including Outlook, Excel, and Word.
- A proactive, positive, and customer‑focused approach.
- Strong problem‑solving skills and ability to manage multiple priorities.
- Ability to work effectively under pressure and meet deadlines.
- A team player who enjoys working collaboratively towards shared goals.
What We Offer
- Supportive and friendly team environment.
- Ongoing training and career development opportunities.
- Quarterly peer‑voted recognition awards.
- Annual bonus based on performance and company targets.
- Competitive salary with annual pay reviews.
- Company pension scheme.
- Employee Assistance Programme.
- Family Friendly policies including enhanced Maternity and Paternity Pay.
- Enhanced Sick Pay Policy.
- Mindfulness Coaching.
- Birthday voucher and Long Service Awards.
- Company and Team Social Events.
- Free on‑site parking.
- Referral programme.
If you're looking to build a career within a fast‑growing automotive business and want to play a key role in delivering exceptional customer experiences, we'd love to hear from you.
Sales Operations Executive (Deliveries Team) in Reading employer: Select Car Leasing
Join a dynamic and supportive team at the UK's most trusted car leasing company, where your role as a Sales Operations Executive will be pivotal in enhancing customer experiences. With a strong focus on employee growth, we offer ongoing training, competitive salaries, and a range of benefits including annual bonuses and family-friendly policies, all within a vibrant hybrid working environment in Reading. Embrace the opportunity to thrive in a fast-paced setting while building meaningful relationships with customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations Executive (Deliveries Team) in Reading
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Operations Executive (Deliveries Team) at Select Car Leasing, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Select Car Leasing. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Operations Executive (Deliveries Team). Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Operations Executive (Deliveries Team) in Reading
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Select Car Leasing:When writing your cover letter, make sure to tailor your message specifically for Select Car Leasing. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Select Car Leasing
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Select Car Leasing that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Select Car Leasing that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Select Car Leasing’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
