Sale Operations Executive (Order Sign Off Team 12 month FTC)
Order Sign Off Executive (12-Month FTC)
Order Sign Off Executive (12-Month FTC)
Reading | Office-Based | Full-Time | Fixed Term Contract (12 Months)
Hours: 8:30am - 17:30pm
Days: Monday - Friday
Join the UK's most trusted car leasing company and become part of our fast-paced Sales Operations function.
As an Order Sign Off Executive, you will play a key role in reviewing and progressing customer orders accurately, ensuring all documentation and information is complete. With strong telephony experience essential, you will handle inbound and outbound calls, manage queries, and work closely with internal teams to deliver a smooth customer journey.
If you are organised, detail-focused, and confident communicating with customers and colleagues in a busy environment, we’d love to hear from you.
What You'll Be Doing
- Managing the order sign-off process, ensuring customer orders are accurate, complete, and ready to progress.
- Reviewing order documentation and validating information to ensure compliance with company procedures and FCA requirements.
- Conducting inbound and outbound calls to customers and internal stakeholders to obtain information, resolve queries, and provide updates.
- Identifying missing information, discrepancies, or errors and working with relevant teams to resolve issues quickly.
- Supporting the Sales Team with order queries and ensuring a smooth transition from order submission through to fulfilment.
- Maintaining accurate customer records and updating CRM and internal systems.
- Reviewing finance documentation and ensuring all required information is complete before progressing orders.
- Ensuring all customer and order information is recorded accurately and in line with company processes.
- Building strong working relationships with Sales, Finance, Administration, and wider operational teams.
- Supporting improvements to processes by highlighting recurring issues and suggesting efficiencies.
- Managing workload effectively to meet deadlines while maintaining a high level of accuracy.
- Ensuring all activities are completed in line with FCA regulations, company policies, and quality standards.
What We're Looking For
- Essential: Previous experience in a telephone-based customer service, administration, contact centre, sales support, order processing, or operations environment.
- Strong telephony experience with confidence handling inbound and outbound calls.
- Previous experience working in an administration-focused role with a high level of accuracy and attention to detail.
- Experience managing high volumes of work in a fast-paced environment.
- Excellent verbal and written communication skills with the ability to build rapport and manage queries professionally.
- Strong organisational skills with the ability to prioritise workload and meet deadlines.
- Ability to identify errors, investigate issues, and take ownership of resolving problems.
- Previous experience using CRM systems and maintaining accurate records.
- Good knowledge of Microsoft Office, including Excel, Outlook, and Word.
- A proactive, positive, and customer-focused approach.
- Strong problem-solving skills with the ability to work independently and as part of a team.
- Ability to maintain accuracy and professionalism while working under pressure.
- Experience within vehicle leasing, automotive, finance, fleet, or operational processing environments.
- Experience working within a regulated environment.
- Understanding of customer order processes, finance agreements, or documentation checks.
- Experience working with multiple internal teams and external stakeholders.
What We Offer
- Annual performance bonus
- Ongoing training and career development opportunities
- Career progression within a growing business
- Quarterly peer-voted recognition awards
- Company pension scheme
- Employee Assistance Programme
- Enhanced Maternity and Paternity Pay
- Mindfulness coaching
- Birthday voucher and long-service rewards
- Company and team social events
- Employee referral programme
Our Values
At Select Car Leasing, our DRIVE values are at the heart of everything we do:
Sale Operations Executive (Order Sign Off Team 12 month FTC) in Reading employer: Select Car Leasing
Select Car Leasing is an exceptional employer that prioritises the well-being and growth of its employees. With a vibrant work culture rooted in our DRIVE values, we offer competitive salaries, generous benefits including enhanced maternity/paternity pay, and opportunities for personal development through initiatives like mindfulness coaching. Located in a dynamic head office environment, you will play a crucial role in fostering a welcoming atmosphere while enjoying regular social events that strengthen team bonds.
