At a Glance
- Tasks: Support customers with vehicle maintenance and service plans, ensuring a smooth experience.
- Company: Join a growing team in a dynamic, customer-focused environment.
- Benefits: Competitive salary, hybrid working, full training, and career development opportunities.
- Other info: Enjoy a fast-paced work environment with supportive colleagues and clear career paths.
- Why this job: Make a real impact by delivering excellent customer service and building lasting relationships.
- Qualifications: Experience in customer service or sales, strong communication skills, and a proactive mindset.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for a confident, customer-focused individual to join our growing team as an S.M.R Consultant. This is an exciting opportunity for someone who enjoys speaking with customers, building relationships, and delivering excellent service within a fast-paced, target-driven environment.
As an S.M.R Consultant, you’ll play a key role in supporting customers from the point of vehicle order through to delivery and beyond, helping them make informed decisions around maintenance and service plans that provide peace of mind throughout their vehicle ownership journey. You’ll become the first point of contact for customer queries relating to servicing, tyres, and maintenance products, ensuring every customer receives a smooth, professional, and consistent experience.
What You’ll Do
- Contact customers once vehicle delivery dates have been confirmed to discuss maintenance and service plan options
- Proactively support customers by phone, email, and online portals
- Build rapport with customers and provide clear, knowledgeable product guidance
- Handle customer queries from start to finish, ensuring timely resolution
- Manage customer concerns, complaints, cancellations, and review escalations professionally and empathetically
- Maintain accurate and detailed CRM records to support customer journeys effectively
- Liaise with internal teams to obtain updates and resolve customer issues
- Highlight concerns relating to customer vulnerability, fraud, or third-party providers where appropriate
- Support wider customer support functions when required
- Contribute ideas and feedback to improve customer communications and processes
What We’re Looking For
- Previous experience within customer service, telesales, account management, or a contact centre environment
- Excellent communication and telephone skills
- A customer-first mindset with the ability to build trust and confidence
- Comfortable working towards KPIs and sales targets
- Strong organisational skills and attention to detail
- Ability to manage multiple tasks and prioritise effectively
- Positive attitude with a proactive and resilient approach
- Good computer literacy and confidence using CRM systems
- Strong problem-solving and conflict resolution skills
What Success Looks Like
- Delivering outstanding customer experiences
- Achieving outbound activity and conversion targets
- Supporting and maintaining excellent customer review scores
- Building strong customer relationships through knowledgeable and professional communication
What We Offer
- Competitive salary and benefits package
- Full training and ongoing support
- Hybrid working pattern (3 days office / 2 days home working)
- A collaborative and supportive team environment
- Career development opportunities within a growing business
- A fast-paced and engaging working environment
Working Hours
- Monday to Friday
- 9:00am – 6:00pm
- 40 hours per week with a 60-minute unpaid lunch break
Support and demonstrate our DRIVE Values:
- Dedication
- Respect
- Integrity
- Value
- Excellence
If you’re passionate about customer service, enjoy building relationships, and thrive in a busy environment where no two days are the same, we’d love to hear from you.
S.M.R Consultant (Maintenance Sales) in Reading employer: Select Car Leasing
Join a dynamic and supportive team as an S.M.R Consultant in Reading, where your customer service skills will shine in a hybrid working environment. We offer a competitive salary, comprehensive training, and ample opportunities for career growth, all while fostering a culture of dedication, respect, and excellence. Experience the satisfaction of building lasting relationships with customers and contributing to their peace of mind throughout their vehicle ownership journey.
StudySmarter Expert Advice🤫
We think this is how you could land S.M.R Consultant (Maintenance Sales) in Reading
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your customer service experience clearly.
✨Tip Number 3
Show off your personality! Don’t be afraid to let your enthusiasm for customer service shine through. Share stories that highlight your problem-solving skills and how you’ve built relationships with customers in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace S.M.R Consultant (Maintenance Sales) in Reading
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've built relationships and provided excellent service in the past, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the listing to show us you understand what we're looking for in an S.M.R Consultant.
Be Professional and Personable:Your written communication should reflect both professionalism and a friendly tone. We’re all about building rapport with customers, so let your personality shine through while keeping it professional!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Select Car Leasing
✨Know Your Stuff
Make sure you understand the role of an S.M.R Consultant inside out. Familiarise yourself with maintenance and service plans, as well as common customer queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role is all about building relationships, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you've successfully handled customer queries or resolved complaints. This will highlight your customer-first mindset.
✨Be Ready for Role-Play
Expect some situational questions or role-play scenarios during the interview. Practice how you would handle a difficult customer or explain a service plan. This will showcase your problem-solving skills and ability to manage multiple tasks under pressure.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
