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For Companies At a Glance
- Tasks: Manage customer enquiries and support them through their leasing journey.
- Company: Join Select Car Leasing, a leading name in the van leasing industry.
- Benefits: Enjoy a dynamic office environment with opportunities for growth and development.
- Why this job: Be the face of the business and make a real impact on customer satisfaction.
- Qualifications: Experience in sales or the motor industry is a plus, but passion is key!
- Other info: Embrace a culture that values communication, teamwork, and compliance.
The predicted salary is between 28800 - 43200 £ per year.
Main Purpose of Role
The Van Leasing Consultant is a sales-based role, with the main purpose of managing incoming customer enquiries/leads. The Van Leasing Consultant responds to customer enquiries in a timely manner, ensuring that customers receive excellent service and appropriate information regarding their enquiry. This role directly impacts Sales Team performance and, consequently, the success of the business.
Responsibilities
- Manage customer relationships by being the face of the business, critical to building a positive first impression. Support customers through their leasing journey and ensure they are treated fairly in line with the Select ‘DRIVE’ values.
- Day-to-day management of sales leads/enquiries by responding to new leads and managing existing customers, adhering to sales processes and best practices. Update all systems accordingly and provide clear information to customers.
- Stay on track with daily tasks and activities while adopting the right behaviours to achieve success.
- Support the Head of Sales and wider management.
- Provide regular feedback and communication to the Sales Manager on personal performance and assist with complaints resolution.
- Ensure appropriate information is communicated clearly to customers and maintain regular communication with the manager regarding personal performance.
- Provide clear reporting on personal sales performance to the Sales Manager to ensure sales targets are achieved.
- Support effective management of relationships with key suppliers and partners, as well as internal relationship management between teams and departments.
- Stay aware of and up to date on compliance, completing all e-learning and any other applicable training as requested. Understand FCA guidelines and take accountability. Identify and log complaints as required and proactively seek resolutions for potential business risks.
- Support the Select Car Leasing Health & Safety Policy and escalate any identified health & safety issues to the H&S Manager and/or Directors.
Skills/Experience/Knowledge
- Experience working within the Van Leasing or Motor industry (desirable).
- Experience working within a busy sales team and familiarity with sales processes and systems.
- Experience in compliance (desirable, specific to the industry).
- Knowledge of sales processes, van leasing, and the motor industry.
- Approachable, supportive, assertive, with excellent communication and problem-solving skills, and a proactive approach.
Leasing Consultant - Vans, Reading employer: Select Car Leasing
Contact Detail:
Select Car Leasing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasing Consultant - Vans, Reading
✨Tip Number 1
Familiarise yourself with the van leasing industry and current market trends. This knowledge will not only help you understand customer needs better but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your communication skills, as this role heavily relies on clear and effective interaction with customers. Consider role-playing scenarios where you handle customer enquiries to build confidence.
✨Tip Number 3
Network with professionals in the van leasing and motor industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 4
Stay updated on compliance regulations and FCA guidelines relevant to the industry. Showing that you are knowledgeable about these aspects can set you apart from other candidates.
We think you need these skills to ace Leasing Consultant - Vans, Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service, particularly within the van leasing or motor industry. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention how your values align with Select Car Leasing's 'DRIVE' values and how you can contribute to their success.
Highlight Communication Skills: Since the role requires excellent communication skills, provide examples in your application that illustrate your ability to manage customer relationships and resolve issues effectively.
Showcase Compliance Awareness: If you have experience with compliance in the motor industry, make sure to mention it. Highlight any relevant training or knowledge of FCA guidelines to show you understand the importance of compliance in this role.
How to prepare for a job interview at Select Car Leasing
✨Know Your Stuff
Familiarise yourself with the van leasing industry and sales processes. Be prepared to discuss your understanding of compliance and how it relates to the role, as this will show your commitment to the business's values.
✨Showcase Your Communication Skills
As a Van Leasing Consultant, excellent communication is key. Practice articulating your thoughts clearly and confidently. Be ready to demonstrate how you would handle customer enquiries and maintain relationships.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've resolved customer complaints or challenges in previous roles. This will highlight your proactive approach and ability to support customers through their leasing journey.
✨Engage with the Company Values
Research Select Car Leasing's values and think about how they align with your own. Be ready to discuss how you can embody these values in your role, particularly in terms of customer service and teamwork.
