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For Companies At a Glance
- Tasks: Manage customer inquiries and guide them through the leasing process.
- Company: Join Select Car Leasing, a leader in the van leasing industry.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be the face of the business and make a real impact on customer satisfaction.
- Qualifications: Sales experience is a plus; knowledge of the van leasing industry is desirable.
- Other info: This is an entry-level position perfect for those looking to kickstart their career.
The predicted salary is between 24000 - 36000 £ per year.
Role Title: Van Leasing Consultant, Office-based
Main Purpose of Role
The Van Leasing Consultant is a sales-based role, primarily responsible for managing incoming customer enquiries/leads. This role responds to customer enquiries in a timely manner, ensuring excellent customer service and appropriate information regarding their enquiry. The role has a direct impact on Sales Team performance and thus on the success of the business.
Responsibilities
- Customer Relationship Management – Being the face of the business, this role is critical to building a positive first impression for customers. The Van Leasing Consultant is responsible for managing customers through their leasing ‘journey’ and ensuring they are supported throughout the sales process and treated fairly in line with the Select ‘DRIVE’ values.
- Day-to-day management of Sales leads/enquiries – Respond to new leads and manage existing customers by adhering to Sales processes and best practices. Ensure all systems are updated accordingly and customers are provided with clear information regarding their enquiry.
- Performance Measures – Ensure on track and on top of daily tasks/activities. Adopt the right behaviours to achieve success.
- Support the Head of Sales and wider management.
- Regular feedback and communication with the Sales Manager regarding own performance.
- Assist with Complaints Resolution.
Communication
Ensure appropriate information is communicated clearly to customers and communicate regularly with the manager regarding own performance.
Reporting
Able to provide clear reporting on own Sales performance to the Sales Manager to ensure Sales targets are being achieved.
Relationship Management
Support in the effective management of relationships with key suppliers and partners, and internal relationship management between teams/departments.
Compliance
- Ensure awareness of and remain up to date in terms of Compliance – Completing all e-learning and/or any other applicable training as requested.
- Have a clear understanding of FCA Guidelines – Takes accountability.
- Complaints – Able to identify and raise/log complaints as required.
- Identify potential business risks and be proactive in seeking resolution.
Health & Safety
Support the Select Car Leasing Health & Safety Policy. Escalate Health & Safety issues to the H&S Manager and/or Directors.
Skills/Experience/Knowledge
Experience (technical, industry, managerial)
- Experience working within the Van Leasing Industry/Motor industry (desirable)
- Experience working within a busy Sales Team
- Experience of Sales processes and systems
- Experience of Compliance (desirable – specific to industry)
Skills/Knowledge/Behaviours
- Knowledge of Sales processes
- Knowledge of van leasing and motor industry
- Approachable
- Supportive
- Problem Solving Skills
- Pro-active approach
Select Car Leasing Values
DRIVE:
- Dedication
- Respect
- Integrity
- Value
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Management
Industries
Motor Vehicle Manufacturing
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Leasing Consultant, Vans - Reading employer: Select Car Leasing
Contact Detail:
Select Car Leasing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasing Consultant, Vans - Reading
✨Tip Number 1
Familiarize yourself with the van leasing industry and current market trends. This knowledge will help you engage confidently with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills, as this role heavily relies on clear and effective communication. Consider role-playing scenarios where you respond to customer inquiries to build your confidence.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your proactive approach and dedication to customer service.
✨Tip Number 4
Research Select Car Leasing's values and align your responses to reflect their 'DRIVE' principles. Demonstrating that you share their dedication, respect, integrity, and value will make you a strong candidate.
We think you need these skills to ace Leasing Consultant, Vans - Reading
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the Van Leasing Consultant position. Tailor your application to highlight relevant experiences in customer service and sales.
Highlight Relevant Experience: If you have experience in the van leasing or motor industry, be sure to emphasize this in your CV and cover letter. Mention specific achievements that demonstrate your sales skills and customer relationship management.
Showcase Your Skills: Focus on showcasing your problem-solving skills and proactive approach in your application. Provide examples of how you've successfully managed customer inquiries or resolved complaints in previous roles.
Align with Company Values: Familiarize yourself with Select Car Leasing's values (Dedication, Respect, Integrity, Value) and reflect these in your application. Use language that resonates with their culture to show you're a good fit.
How to prepare for a job interview at Select Car Leasing
✨Understand the Van Leasing Industry
Make sure you have a solid understanding of the van leasing industry and its key players. Research current trends and challenges in the market, as this knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Demonstrate Excellent Customer Service Skills
Since the role focuses heavily on customer relationship management, be prepared to discuss your previous experiences in providing exceptional customer service. Share specific examples of how you've handled customer inquiries and resolved issues effectively.
✨Familiarize Yourself with Sales Processes
Brush up on your knowledge of sales processes and systems. Be ready to explain how you would manage incoming leads and ensure that customers are supported throughout their leasing journey, aligning with the company's DRIVE values.
✨Prepare for Performance Metrics Discussion
Be ready to talk about how you track your performance and meet sales targets. Think of ways you can demonstrate accountability and proactive problem-solving skills, as these are crucial for success in this role.
