At a Glance
- Tasks: Provide 2nd Line support, troubleshoot issues, and manage IT projects for diverse clients.
- Company: A growing tech company with a focus on innovation and client success.
- Benefits: Competitive salary, hybrid working, private healthcare, and 33 days' holiday.
- Other info: Enjoy regular team events, training opportunities, and clear career progression.
- Why this job: Join a dynamic team and enhance your technical skills while making a real impact.
- Qualifications: 2+ years in IT support, strong communication skills, and good networking knowledge.
The predicted salary is between 36000 - 44000 £ per year.
- 2nd Line Technician
- £30,000 – £36,000 + Pension | Wymondham / Cambridge | Full-time, Permanent
- Are you an experienced
2nd Line Technician looking for your next challenge with a growing and forward-thinking technology business?
We’re working with an established and ambitious IT services company that is looking for a technically confident
2nd Line Technician to join their team. This is a varied role where no two days are the same, supporting a diverse range of SME clients both remotely and on‑site.
You’ll have the opportunity to work across a broad range of technologies, get involved in IT projects and play an important role in helping clients develop and maintain their IT infrastructure.
The Role
You’ll be responsible for providing high-quality 2nd Line technical support, troubleshooting issues and supporting clients across a variety of environments.
Your responsibilities will include
- Providing remote and on‑site 2nd Line support.
- Supporting PCs, laptops, servers and business networks.
- Installing and supporting routers, switches and firewalls.
- Office 365 maintenance, installation and migrations.
- Supporting Microsoft Exchange, Active Directory, Azure AD and Intune.
- Configuring SSL VPNs and basic firewalls.
- Supporting Acronis backups and monitoring system alerts.
- Managing DNS, email accounts and IP phone systems.
- Supporting Share Point, NAS, UPS and public Wi‑Fi solutions.
- Completing IT projects and solution deployments.
- Producing clear technical procedures and documentation.
- Working directly with clients and helping shape longer‑term IT strategies.
- Taking technical lead responsibility on projects where appropriate.
About You
We’re looking for someone with strong technical knowledge and a methodical approach to troubleshooting.
Ideally, you’ll have
2+ years’ experience within an outsourced IT/MSP environment.
- Strong 2nd Line support experience.
- Excellent communication and customer service skills.
- Good networking and server knowledge.
- Experience with Microsoft 365 and Active Directory/Azure AD.
- Experience with ticketing systems and logging time.
- Excellent organisational skills and the ability to manage your own workload.
- A proactive, team-focused approach.
- A full UK driving licence due to the on‑site nature of the role.
What’s on Offer?
Alongside a competitive
£30,000 – £36,000 salary + pension , you’ll benefit from
- Hybrid and flexible working options.
- 33 days' holiday including bank holidays, increasing with length of service.
- Private healthcare.
- 24/7 gym and showers at the Wymondham office.
- Free parking.
- Perkbox membership.
- Enhanced maternity and paternity packages.
- Income protection and sick pay.
- Electric car scheme after 12 months.
- Regular team events and social activities.
- Lunch & Learn sessions.
- Excellent training and development opportunities.
- Clear opportunities for technical and career progression.
Interested?
This is a fantastic opportunity for a
2nd Line Technician who wants variety, responsibility and the opportunity to continue developing their technical career within a supportive and ambitious business.
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2nd Line Technician in Wymondham employer: Select Appointments
As a Health & Safety Administrator with our client in Thetford, you'll join a well-established and expanding business that values your expertise and attention to detail. With competitive salaries, immediate start opportunities, and a strong focus on employee growth and development, this role offers a unique chance to make a significant impact within the renewable energy and construction sectors. Enjoy the benefits of free on-site parking and the opportunity to work collaboratively across diverse projects while contributing to a company committed to maintaining the highest compliance standards.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Technician in Wymondham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Select Appointments values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Select Appointments might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Select Appointments!
✨Direct Apply to Select Appointments
Let's not forget to apply directly through the Select Appointments website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Technician in Wymondham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Select Appointments.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Select Appointments. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Select Appointments
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
