At a Glance
- Tasks: Shape processes and systems in a brand-new department for service charges and rent management.
- Company: Join a forward-thinking organisation making a real difference in social housing.
- Benefits: Competitive salary, leadership role, and the chance to impact thousands of residents' lives.
- Other info: Opportunity to build a dynamic team and drive process improvements.
- Why this job: Be a key player in creating transparency and fairness for over 7,000 residents.
- Qualifications: Experience in service charge and rent management with strong leadership skills.
The predicted salary is between 50000 - 60000 € per year.
My client has created a brand-new department within their organisation, giving you the rare opportunity as a Service Charges & Rent Manager to shape processes, systems, and team culture from the ground up. This is a role where you'll directly impact the lives of over 7,000 residents across the social housing sector, acting as their advocate to ensure value for money, transparency, and fairness in every decision you make.
Responsibilities
- You'll have operational responsibility for the complete lifecycle of service charges and rent management across a diverse portfolio of homes, homeowners, freeholders, and garages.
- You'll develop and manage annual budgets, oversee billing and administration for complex variable service charges, estate charges, sinking funds, and multiple rent regimes, whilst ensuring full compliance with leasehold legislation, Section 20 processes, and the Regulator of Social Housing's Consumer Standards.
- Leading a dedicated team, you'll drive process improvements, implement new systems and technologies, and build strong relationships with residents, contractors, and internal stakeholders—all whilst deputising for the Head of Service Charges, Rent and Income on strategic matters.
Qualifications
- Substantial experience in service charge and rent management within housing associations, property management, or public sector housing.
- In-depth knowledge of complex variable service charges, leasehold management, Section 20 consultation, and diverse rent regimes, alongside a strong understanding of housing legislation including the Landlord and Tenant Act 1985 and Housing Acts.
- Ability to translate complex financial concepts into clear, accessible language for residents and stakeholders, and a track record of leading customer-facing teams to deliver exceptional service and performance against KPIs.
Benefits
- Competitive salary
- Opportunity to build and shape a new department
- Direct impact on thousands of residents' lives
- Leadership role with genuine strategic influence
Service Charges And Rent Manager employer: Select Appointments
As a Service Charges & Rent Manager, you will join a forward-thinking organisation that prioritises the well-being of over 7,000 residents in the social housing sector. With a competitive salary and the unique opportunity to shape a brand-new department, you will thrive in a collaborative work culture that values transparency, fairness, and employee growth. This role not only allows you to make a meaningful impact on the community but also offers leadership opportunities and the chance to implement innovative systems and processes.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charges And Rent Manager
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in service charges and rent management. Attend industry events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio that highlights your experience with complex variable service charges and leasehold management. Use real-life examples to demonstrate how you've improved processes or saved costs in previous roles.
✨Tip Number 3
Ace the interview! Research the company and come armed with questions about their new department. Show them you’re not just interested in the role but also in shaping the future of service charges and rent management within their organisation.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Plus, it shows you’re keen on being part of our team and making a difference in the lives of residents.
We think you need these skills to ace Service Charges And Rent Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Charges and Rent Manager. Highlight your experience in service charge management and any relevant legislation knowledge. We want to see how your background aligns with our mission to impact residents' lives positively.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can shape processes and team culture. We love seeing genuine enthusiasm, so let your personality come through while keeping it professional.
Showcase Your Leadership Skills:Since this role involves leading a dedicated team, make sure to highlight your leadership experience. Share examples of how you've driven process improvements or managed teams effectively. We’re looking for someone who can inspire and motivate others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Select Appointments
✨Know Your Stuff
Make sure you brush up on your knowledge of service charges, rent management, and relevant housing legislation. Familiarise yourself with the Landlord and Tenant Act 1985 and Section 20 processes, as these will likely come up in conversation.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and past experiences. Think of specific examples where you've driven process improvements or managed a team effectively, and how that could translate into this new department.
✨Be Resident-Focused
Remember, this role is all about impacting residents' lives. Prepare to talk about how you would advocate for them and ensure transparency and fairness in your decisions. Share any past experiences where you've successfully engaged with residents or stakeholders.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the vision for the new department, the challenges they foresee, and how success will be measured. This shows your genuine interest and helps you gauge if the role is right for you.
